Full Time Guest Services Coordinator Theodora Family Hotel 2

WHO WE ARE

Volunteers of America Colorado is a nonprofit faithbased organization dedicated to helping those inneed transform their lives. Through more than 50 distinct human service programs Volunteers of America changes the lives of more than 140000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters hunger and nutrition services and many other community support programs. Our work touches the mind body heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

JOB SUMMARY:

The Guest Services Coordinator at Family Motel is directly responsible for the management of the residential facility (during their shift). This program serves multiple populations in different programs: family shelter respite shelter and a Grant Per Diem program within the facility. Service modalities include Trauma Informed Care Harm Reduction Motivational Interviewing Crises Deescalation and Critical Time Intervention. Job duties include supporting appropriate housing stability; ensuring client needs are met maintaining the safety and wellbeing of all residents maintaining the cleanliness of the facility coordinating activities maintaining client files and program data entry/ maintenance. Further the Guest Services Coordinators may develop specialty areas including housing employment legal services benefits or others as indicated by the needs of the program.

JOB DUTIES:

• Ensures that the guests voice is heard and when appropriate the guests ideas play a prominent role in programming.
• Responsible for possessing an indepth knowledge regarding program requirements including the referral process support services and fieldrelevant best practices.
• Demonstrates knowledge of guestspecific resources a passion for serving the population and people experiencing homelessness and the ability to contribute to the programwide objectives of a diverse and dynamic team.
• Clearly documents all client interactions along with required eligibility and demographic information. Ensures timely reporting within data entry systems and hard copy files in accordance with guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all guests in the facility. Manages the milieu and addresses any guest conflict immediately to deescalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general house maintenance such as assisting in supplying linen and personal items conducting building walkthrough enforcing rules etc.
• Serves as coordinator for holiday projects and other special projects as assigned.
• Assists in supervision of volunteers during shifts worked.
• Maintains regular front desk duties that include but are not limited to: answering phone calls taking messages accepting donations handling mail handing out bus pass.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to their team.
• Serves as a member of the coverage oncall rotation team (fulltime only).
• Provides coverage at other facilities other than assigned facility as requested by management staff.
• Participates during work hours in the scheduling of staff for open shifts as requested by management staff.
• Attends staff meetings and training as scheduled. Participates as an equal member of the Family Motel team.
• Monitors activities of the motel during all shifts worked and participates in the Oncall rotation
• Notifies Maintenance of needed repairs and other concerns in a timely manner
• Takes action to discharge motel guests who have failed to comply with established expectations and applicable laws.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

MINIMUM QUALIFICATIONS:

• Associates Degree in a related area or the equivalent experience in human services.
• One year direct human service experience.
• Willing to obtain first aid automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.

PREFERRED QUALIFICATIONS:

• Experience working with individuals experiencing chronic homelessness severe and persistent mental health concerns and residential case management experience.
• Residential experience and/or milieu management.
• Crises intervention skills

Position Type

Hourly/Non Exempt

***Schedules Available**

• Monday Thursday 11:00 pm 7:30 am 30 minutes unpaid break) 32 hours a week (Full time)
• Tuesday Saturday 3:30 pm 10 pm (includes 30 minutes unpaid break)30 hours a week (Full time)

PAY RANGE:

$20 per hour $1.00 shift differential for the overnight shift

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health Dental Vision and Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/WorkLife Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.