Special Services Coordinator
Special Services Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Special Services Coordinator liaises between the warehouse team install team and the Customer to coordinate services including go-backs and warranty repairs. This role has an in depth understanding of CAD functionality including service mode the standard product guide and installation practices. The Special Services Coordinator has a high level of urgency and detail and is confident making decisions independently in the best interest of the client.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned therefore earns the following benefits:
- Health insurance Medical Dental and Vision
- PTO days floating holidays paid holidays and sick days
- 401K retirement plan with company match
- 40 hours/week with overtime potential
- Grow your career with us many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Schedule: 7:00AM to 3:30PM (8 hrs/5 days)
Pay rate: $28/hour
Duties and Responsibilities:
- Works with Plan Reviewers and Installation Scheduler and/or Install Operations Specialist to coordinate go-backs and warranty repairs.
- In depth understanding of 3DCADSoft construction and service mode functionality
- Reads and interprets installer go-back reports and convert them into actionable reports while partnering with installers as needed for additional detail on needed parts or services.
- Assists the installation team in identification and formulation of a recovery plan as needed including same day job saves quick turnaround go-backs and delivering material to job site.
- Alerts clients of delay in completion due to material damage as required
- Works in coordination with Sales and Installation Managers to ensure effective and efficient customer recovery in service situations; will take the lead in resolving and act as point of contact as needed for customers during go-back service.
- Processes post-install folders for those jobs involving go backs coordinating with Office team once service is complete for final processing.
- Frequent one-on-one contact with vendors internal partners and current location team
Qualifications :
- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry preferably within a luxury brand environment
- Strong communication interpersonal and presentation skills
- Ability to communicate politely clearly and professionally with clients
- Ability to work quickly and accurately data entry
- Ability to provide an exceptional client experience aligned to the company values
- Tech savvy with the ability to quickly learn and apply various business systems (CAD Epicor CC Dashboard Salesforce Microsoft Office etc.)
Additional Information :
Check out our careers page for more open positions: Careers & Available Jobs
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Privacy Policy: and Conditions: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
