Field Engineer Team Leader
Field Engineer Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Field Engineer Team Leader.
Salary:32350 per annum.
Location:Homebased with travel throughout the UK.
Contract:Permanent 35 hours per week.
Benefits:
- 29 days annual leave PLUS bank holidays with up to 5additional days for continuous service andoption to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity adoption and paternity packages.
- Pension with up to 7 employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15000 national retailers discounts.
Why Action for Children
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that when we work together we can makea huge difference to bring lasting improvements to vulnerable childrens lives.
A bit about the role
Its an exciting time to join the Information Technology Team at Action for Children and we are looking for a collaborative energised and forwardthinking individual to join our ambitious team.
As Field Engineer Team Leader you will lead and manage a team of Field Engineers to provide technical and installation support to the organisation and to function as a conduit between the services and the central IT department.
How youll help to create brighter futures
- Line managing the IT Field Engineers team providing leadership and direction to achieve prominent levels of performance.
- Producing monthly reporting of performance and to apply a rolling programme of improvements ensuring that these are delivered following best practice.
- Managing the through flow of work and to effectively deploy staff to meet day to day operational demands and maintenance of services.
- Taking a lead role managing the operational relationship between Action for Children and thirdparty suppliers.
- Attending service sites to commission and decommission centrally controlled IT equipment.
- Developing and applying technical knowledge of Microsoft based infrastructure to Action for Childrens technical infrastructure and desktop environment.
- Developing relationships with remote service users and internal IT teams to ensure information flows both ways and collaborating with stakeholders to provide the efficient effective and innovative use of IT within their functions.
Lets talk about you
- Foundation Qualification in ITIL (or equivalent experience).
- Qualifications and/or experience of other Standards associated with IT best practice such as ISO27001 Business Analysis and the Data Protection Act 1998.
- Customer service skills knowledge and understanding of Service Level Agreements.
- Demonstrable experience of troubleshooting diagnosing and resolving complex computer related problems.
- Familiar with the use of Help desk systems and working in a service support environment.
- Established working knowledge of computer hardware and network operating systems.
- Proficient technical knowledge of MSWindows operating system MS Office suite Office 365 Azure and Active Directory. Knowledge of PC / laptop hardware knowledge of WiFi and basic networking.
Please see the Job Description for the full list of accountabilities and requirements.
Contact: email us atquoting reference 11158.
Find us onXLinkedinFacebookorYouTubeto get to know us better.
Closing Date:Thursday 1st May 2025.
Interviews will be weekcommencing12th May 2025.
Please note we are unable to offer visa sponsorship for thisrole.
Diversity equality andinclusion
AtActionforChildrenwerededicatedto building a diverseinclusive and authentic workplace.
Weactivelyencourageapplicationsfrom Black Asian &MinorityEthnic and disabled candidates as they areunderrepresentedwithinActionforChildren. We want to takedeliberateand purposefulactionto ensure equalopportunityto all groups in society and forActionforChildren.
Want toknow more about Action for Children
Find us onXLinkedinFacebookorYouTubeto get to know us better.
See below for further information about working with us:
Action for Children Employee Benefits
Management Competency Framework
Employment Type
Full-Time
