Market Associate
Market Associate
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Job Description
The Community You Will Join:
The Supply Stays team plays a key role in shaping these stays. As a multidisciplinary team we partner with Hosts to conceptualize and develop highquality repeatable and commercially viable offerings that align with our brand values. Airbnb is seeking a Market Associate with a primary focus on Australia and New Zealand to support and grow our network of Hosts and Partners. This role will be part of the Supply Stays team and report to the Manager Field Operations.
The Difference You Will Make:
As a Market Associate you will be responsible for the retention and growth of longtail Hosts in an assigned territory within Australia and New Zealand. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimisation pricing optimisation host recruitment and platform education. In addition as these Hosts successfully grow on the platform it will be imperative that you help them maintain bestinclass hospitality standards for an excellent guest experience. Beyond onetoone account management responsibilities youll also support (Senior) Market Managers on your team to deliver onetomany education programs such as webinars and scaled email communication. Ultimately this team will be responsible for helping Host Entrepreneurs thrive on Airbnb.
A Typical Day:
- Prospect and provide consultation to new and emerging professional host accounts within assigned territory.
- Directly manage accounts to meet and exceed quarterly/annual sales goals. We are looking for someone that is goalsobsessed is inputsdriven and is willing to take action (high volume of calls meetings etc..
- Support scaled strategies to effectively manage & optimise the longtail of hundreds of Professional Hosts in your territory.
- Conduct quarterly optimisation calls and business reviews with assigned partners.
- Secure availability over high compression dates.
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner occasionally traveling within your territory to provide inperson support and guidance.
- Work crossfunctionally with product communications public policy and customer support teams to ensure our longterm market success.
- Analyze data and utilize datadriven recommendations to identify and action on strategic opportunities in your region to drive increase in sales.
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients.
- Represent Airbnb in external meetings with Professional Hosts and at industry conferences.
Your Expertise:
- 3 years of experience in new sales account management and partner support.
- 2 years of hospitality travel or technology industry experience (nice to have).
- Strong time management and prioritization skills.
- Proven track record of being able to effectively work a book of business (account management).
- Hungry with a strong bias for action and persistent in the face of adversity and objection.
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone email and inperson.
- Team player: highly motivated to share best practices and knowledge to help peers succeed.
- Proficient quantitative skills and proven ability to interpret and apply data throughout your daytoday work.
- The ability to get things done with constantly changing priorities projects and deadlines.
- Available to travel to assigned markets (when business travel resumes).
- Passion for Airbnb travel and the sharing economy being an Airbnb host is a plus.
- Proven experience working crossfunctionally.
- Ability to work at both strategic and tactical levels with a proven track record to execute in ambiguous environments.
- Ability to work within tight deadlines adjust to changes in priorities and balance shortterm needs with longterm strategic initiatives.
- Highly proficient in using CRM software specifically in working with leads opportunities and other core objects Salesforce experience is a plus.
- Charismatic selfstarter who is resourceful and selfsufficient.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.
Required Experience:
IC
Employment Type
Full Time
