Assistant Housing Officer Lateral Move
Assistant Housing Officer Lateral Move
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£ 26409 - 32654
1 Vacancy
Job Description
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).
VOIDS & LETTINGS ASSISTANT HOUSING OFFICER Lateral Move
Permanent
GradeWe are a Living Wage Employer and all our roles will be paid as such where the pay scales are below the Living Wage rate.
Consultation grade subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
The VOIDS & Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Departments desire to treat its residents and the public as valued customers.
Main Responsibilities
- To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.
- Prepare information to enable a letting of a property to take place.
- To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams.
To answer telephone enquiries and resolve the problems raised. - To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.
- Liaise between other teams and sections of the Department to ensure the smooth running of the local team.
- To have sufficient knowledge of computerised systems in order to:
interrogate computer system
input using visual display units
produce management information in the form of computer documents as
required by Housing Officers. - Where necessary training will be provided.
- To visit customers where there is no apparent risk to staff.
Other duties
- Contributing to deliver the provision of a multi agency /partnership problem solving service around
people property place and sustaining tenancies. - Maintaining accurate records and case management in accordance with the required standards using
appropriate I.T systems. - Investigating and responding to complaints and service requests in accordance with key performance
indicators. Managing customer expectations to resolve issues whilst delivering a high quality service. - Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service
Meeting all relevant key performance indicators and individual targets and objectives - Engaging with tenants and internal and external stakeholders to provide advice education and where
appropriate making connections with other services and agencies. - Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the
Equality Act - Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals.
Carrying out scheduled and responsive visits gathering relevant evidence and information. - Collating data completing reports and recording accurate information on case management systems in
line with corporate and legal timescales. - Providing advice and assistance on all aspects of Housing Management. Utilising a range of
communication methods including face to face home visits telephone calls written correspondence and
social media platforms - Ensuring compliance with all safe working practices and following health and safety legislation
Please upload your uptodate CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
For any informal enquires please contact: Ian Hegarty
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Job Description and PersonSpecification
We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
