Patient SafetyGrievance Program Manager - TH Urgent Care Breeze Full-time Days

Patient Safety/Grievance Program Manager TH Urgent Care (Breeze) Fulltime Days

Bring your passion to Texas Health so we are Better Together

Work location:THR/Texas Health Urgent Care 612 E Lamar Arlington TX 76011

Work hours:Fulltime Exempt position 40 hours/week MondayFriday 8 am 4pm; Position is remote but local to DFW area (THR service area)

Travel Requirements
As needed within the Texas Health service area

Work environment:TH Urgent Care (Breeze)/ TH System Patient Safety Risk Department:

Looking to fill a dedicated Patient SafetyRisk/Grievance position that facilitates all patient safety and clinical risk management programs necessary to support high reliability patient safety risk management and complaints in daily operations to achieve THRs strategic goals of becoming a High Reliability Organization. The position acts as the subject matter expert for patient safety/ risk related requirements for reporting and adherence to policy and standards

Heres What You Need

• Bachelors Degree Nursing preferred or other related clinical profession required
• Masters Degree or related Field preferred
• RN Registered Nurse RN Registered Nurse Upon Hire required Or
• Other Clinical Healthcare Related Field Upon Hire required
• CRM Certified Risk Manager within12 Months required Or
• CPPS Certified Professional in Patient Safety within12 Months required Or
• CPHRM Certified Professional in Healthcare Risk Management within12 Months required Or
• ARM Associate in Risk Management within 12 Months required
• 5years progressive experience in clinical healthcare with the most recent experience being at least 3 years in healthcare risk management patient safety grievance coordination and/or quality program management with proven experience leading interprofessional teams with deployment of effective and reliable processes required
• 3years experience in High Reliability Organization (HRO) principles and leadership preferred

In addition to the required qualifications a successful Patient Safety/Grievance Program Manager will demonstrate:

• Effective communicator with proven experience in working with interprofessional teams to achieve positive outcomes.
• Excellent verbal written and presentation skills are required to ensure clear communication with entity senior leadership and staff.
• Displays good organizational skills with ability to manage multiple projects meeting agreed upon timelines.
• Work independently and intentionally.
• Able to set direction provide guidance build consensus and develop interprofessional teams to address identified risk.
• Ability to acquire and review multiple data sources and provide detailed analysis to the appropriate Business Unit.
• Must have advanced MS Office (Word Excel PowerPoint) experience.
• This position requires expertise and understanding of healthcare regulatory agency standards and national patient safety goals.
• The incumbent must be comfortable with managing multiple projects simultaneously.

What You Will Do

• Support THUC patient safety risk management programs and grievance coordination strategies. Provide support and guidance to the THUC personnel and acts as a resource to leaders and staff for patient safety event investigation complaints/ grievances management relevant regulatory compliance high reliability and all identified potentially compensable events (consumers and product). Concurrent review of medical records against preestablished criteria/quality initiatives.
• Lead efforts to increase organizational understanding of patient safety and risk management initiatives complaints and grievances and high reliability principles through dedicated educational programs for staff. Communicates with members of the team regarding the findings of case reviews and abstractions. Analyzes data and suggests opportunities to improve the delivery of patient care.
• Supports development and implementation of preventive risk management programs. Ability to enter raw data into various electronic databases and retrieve data in a format that provides information. Researches and produces internal and external organizational benchmarking reports and studies to identify and measure continuous improvement priorities and targets.
• Serves as a support for patient complaint/ grievance management to align with THR processes for patient and consumer complaint management workflow and reporting.

Additional perks of being a Texas Health Employee

• Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits.

Texas Health Resources is one of the largest faithbased nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acutecare and shortstay hospitals that are owned operated jointventured or affiliated with the system. It has more than 3800 licensed beds more than 21100 employees of fullyowned/operated facilities plus 1400 employees of consolidated joint ventures and counts more than 5500 physicians with active staff privileges at its hospitals.
At Texas Health we strive to create an atmosphere of respect integrity compassion and excellence for all who come in contact with us be they patients or our employees. We are committed to diversity in our workforce and our mission to serve spreads across ethnic cultural economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.

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