Resident Engineer
Resident Engineer
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
Role: Enterprise Resident EngineerL1/L2 Support
Position: Engineer / Sr. Engineer
Experience (in Yrs) 25 years
Contract Duration: 6 Months to 1 year
Attributes
- Understanding of WiFi Network Architecture Topology.
- Knowledge of Data and IP layer fundamentals.
- Knowledge of MPLS network
- Knowledge of handling large Telecom / ISP Enterprise customer network.
- Knowledge of WiFi Access Points switches controllers.
- Understanding for WiFi 802.11 std security protocols knowledge of troubleshooting steps.
Key Skill Required
- Able to perform with defined goals and set targets to meet organization objective
- Effectively manages the L1/L2 support at customer location.
- Effectively highlights the customer end issues to customer IT team.
- CCNA is added advantage.
- Able to drive the SRs resolution as per stipulated timelines with various JIO internal teams.
- Take faster decision and follows company guidelines procedures and process
- Ability to coordinate with Field Teams and internal teams.
Key Responsibilities
- Ability to work with various internal stake holders and get the SRs resolved on priority.
- Can able to do the FLT for WiFi Solution with the customer end stake holders.
- Coordinate with internal JIO teams ESOC ENOC Field NHQ teams for faster resolution of fault.
- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
- Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery.
- Can able to do the FLT with the customer end stake holders.
- Open SRs pendency report should be reconcile on daily basis with customer before flashing to all respective stack owners.
- DC/DR link monitoring and do escalation internally for quick restoration
- Has to handle customer escalation and feedback effectively in time bound manner
- Release the tracker on fault management to customer as well as internal stake holder.
- Work on SLA bound and get the monthly/ Quarterly reports.
- Link monitoring and FT life cycle management on various scenarios.
- Helping Jio team to better stake holder management at Customer end.
Required Experience:
Manager
Employment Type
Contract
Key Skills
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