Desktop Support Engineer
Desktop Support Engineer
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Job Description
Desktop Support Engineer
Location: Hyderabad India
Employment Type: FullTime; Salaried
Compensation: Base Salary Bonus Benefits
Job Description
About Us:
At Innovapptive we are bringing the industrial frontline worker backoffice and assets together. Our platform is the only patented and CodeFree connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic tedious & labor intensive paperbased processes for maintenance operations & supply chain. The industrial frontline workers are empowered with a suite of highly reconfigurable mobile apps while the backoffice has realtime visibility into the frontline workforce with better planning scheduling adoption monitoring and actionable insights. Some of the worlds largest brands such as Newmont Mining Dominion Nuclear Hess Shell UNICEF ConocoPhillips Reckitt Benckiser are digitally transforming their backoffice and frontline industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime productivity safety and talent challenges while delivering jobs better faster cheaper and safer.
We are backed by Tiger Global Management a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the worlds Unicorn brands such as Spotify Netflix Facebook LinkedIn Amazon Peloton Harrys Ola Flipkart Freshworks and many more!
Our mission is made possible by Innovapptives most important asset: our people. We come together through collaboration and ambition in a teamdriven culture. Through the success of our product we have seen monumental growth in our workforce and we constantly look for exceptional talent to join us. At Innovapptive you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial FrontLine Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a frontline worker and the backoffice employee.
The Role
As a Desktop Support Engineer to be skilled in fixing any technical problems including network configuration and account setup clarifying the doubts that customers raise with regard to products or services through their calls and emails and resolving their issues on priority
If this opportunity excites you we encourage you to apply even if you do not meet all of the qualifications:
How You Will Make an Impact:
- Technical guidance and support for India & US employees to resolve problems in systems
- Provide technical guidance and support to resolve problems or malfunctions in systems applications hardware and software
- Document evaluate resolve and track inquiries pertaining to the functional operation of all installed hardware and software products
- Coordinate new user access and systems setup with various support groups
- Collaborate with vendors and systems support units in problem identification and resolution
- Coordinate with the enduser community team members and various support groups when major problems are suspected
- Work in India & US Time zone on rotational basis when required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Bring to the Team:
- We are looking for a Desktop Support Engineer (L1 with around 2 4 Years of experience
- Installation & troubleshooting of different types of Operating system like Windows 810 11
- Installing Configuring and Troubleshooting of Mac operating systems
- Patch and security configuration compliance (includes virus detection for Desktop & Laptop)
- Providing Remote support to Users located at different locations (Usage of remote connectivity tools like RDP Anydesk LogMeIn VNC etc. VPN connection.
- Basic General software installation skills must
- Basic hardware (desktop / laptop) Knowledge is Advantage
- Troubleshooting and resolving software hardware operating system Printer Scanner and networking problems
- Performing Desktop Laptops Individual user Backup schedule and restoration.
- Configuring and troubleshooting Outlook /Email in User systems
- Performing antivirus management (SOPHOS Knowledge is Advantage)
- Coordinating with Hardware Vendor for technical or replacement support
- Installing and configuring the network printers
- Monitoring system and network performance
Network Support:
- Network support for the entire organization.
- Troubleshooting network related problems and maintaining the connectivity at all times.
- Wireless routers trouble shootings.
What We Offer:
- A positive open and highlyinnovative environment and team
- Entrepreneurial spirit with unlimited opportunity to grow
- Opportunity to work with leading global brands on exciting and impactful projects
- Competitive Base Pay
- Best of plan on Vacation & Paid Time Off.
- Provision of Medical Insurance for family self dependent spouse dependent children parents/parentinlaws
- Paid Maternity and Paternity leave
- Biannual reviews to ensure transparency and promoting high performance culture
- OKR Driven Performance Development Environment
- Learning & Development access to wide range of eLearning courses (technical Product Process etc.
- A host of Interest Groups/Clubs for Book Reading Toastmasters Sports Cricket Volleyball Throwball Badminton TT Music
Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race color religion or creed alienage or citizenship status political affiliation marital or partnership status age national origin ancestry physical or mental disability medical condition veteran status gender gender identity pregnancy childbirth (or related medical conditions) sex sexual orientation sexual and other reproductive health decisions genetic disorder genetic predisposition carrier status military status familial status or domestic violence victim status and any other basis protected under federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
