Cloud Engineer - Contractor
Cloud Engineer - Contractor
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Salary Not Disclosed
1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
This position is for a Cloud Engineer Contractor role at Five9 the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as a lead technical problem solver and decisionmaker during critical incidents and also work on long term resiliency efforts by helping identify areas of improvement. This is similar to an SRE role but with more people time and less coding. Similar to an SRE role you must excel at problem analysis troubleshooting methods and situational appraisal within the context of large scale distributed systems.
Join our team on a 12month contract with the flexibility of fully remote work. This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.
Key Responsibilities:
- 50 driving crossfunctional teams to resolve incidents25 providing technical recommendations for reliability improvements and25 developing tooling improvements for our own teams automation.
Key Requirements:
- 5 years of software development/production operations experience.
- Good understanding of the nature of distributed systems and cloud providers.
- A strong sense of emotional intelligence while leading teams with a diverse audience.
- Ability to interact with multiple audiences including developers managers and senior executives.
- Knowledgeable in UNIX Operating System fundamentals.
- Understanding of docker containerization and orchestration basics.
- Familiar with network programming concepts and protocols.
- At ease with at least one scripting language.
- Strong communicaton skills verbal and written; including spotting the typo on this line.
- Comfort with shortduration incident presentations to diverse group of stakeholders
Preferred Skills:
- Experience with cloud providers such as AWS Azure GCP etc.
- Knowledge of an application or systems language.
- Knowledge of Javascript Python (NLP ML).
- Knowledge of VoIP concepts and protocols.
- Familiar with toolsets such as Jira PagerDuty Kibana Grafana etc.
- Bachelor of Science in Computer Science / Software Engineering or equivalent.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Contract
Employment Type
Contract
