Relationship Banker 3
Relationship Banker 3
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Relationship Banker 3
Location: Lufkin TEXAS 75901
Branch: Chestnut St.
Our Mission: At UBank we are on a mission to revolutionize the Future of community banking. If you believe in meeting people where they are and helping them forge the life they want today then your Make It Happen energy may just be the right fit! So come join us as we build a bank together based on common sense consistency and efficiency!
RB3 Summary: You will support both consumer and business customers with service and onboarding highlighting operational excellence. Addressing escalated issues and providing solutions for their financial health are key priorities. You will embody the UBank brand by stepping in as needed. Our strategy emphasizes Legendary Service Lifelong Relationships and Operational Excellence. Your tasks include transaction handling account opening and assisting complex customers all while offering solutions to improve their financial wellbeing.
Key Responsibilities:
- Supervision and Support: Overseeing teller operations assisting with complex transactions and training other retail staff.
- Customer Service: Providing exceptional customer service answering questions about accounts and directing customers to other bank staff for specialized services.
- Transaction Processing: Processing various banking transactions including deposits withdrawals transfers and cash advances and wires.
- Cash Handling: Maintaining and balancing cash drawers investigating discrepancies and ensuring accurate cash counting.
- Security and Compliance: Protecting the bank from fraud and other losses by verifying transactions identifying counterfeit currency and following security protocols.
- Training and Mentoring: Assisting in developing staffs product and procedural knowledge and mentoring other retail staff.
- Accurately filling out tickets to ensure efficiency for customers both internal and external.
- Master opening and closing procedures including dual control.
Specific Tasks:
- Processing transactions: Cashing checks receiving and processing deposits and withdrawals making transfers and assisting with other tellerrelated tasks.
- Opening and closing accounts: Processing account openings and closures as well as changes of address for both consumer and business accounts.
- Balancing cash drawers: Ensuring accuracy and completeness of cash on hand.
- Maintaining security: Protecting the bank against fraud and other losses.
- Training and mentoring: Guiding and advising less experienced tellers.
- Brand: Maintain the UBank branch in the branch.
- Work technical exceptions.
Additional Responsibilities:
- Managing teller schedules: Setting work schedules and assigning tasks to other tellers.
- Providing access to vaults: Supervising access to bank vaults.
- Maintaining ATM machines: Ensuring the proper functioning of ATM machines.
- Reporting to bank officials: Reporting on teller operations and any discrepancies.
- Motivating other tellers: Inspiring and motivating other tellers to provide excellent customer service.
- Community: Encourage community involvement among retail team.
COMPETENCIES:
- Interpersonal Savy Ability to build and maintain solid working relationships with colleagues superiors and direct reports.
- Organizational Courage Faces difficult issues with optimism and confidence and supports others who do the same; stands up to tackle tough assignments and champions coworkers to do the same.
- Digital Curiosity A fervent desire to discover a new way to do things in the digital world and empower customers to do the same adding value to their lives saving them time and money!
- Customer Focus Understanding who the external and internal customers are and what they value. Meeting and exceeding customerneedswhile cultivating relationships that secure commitment and trust.
- Personal Initiative The ability to identify what is needed being resourceful to find what is needed to accomplish the task at hand. Then sharing the knowledge that was learned for the betterment of the team.
Employment Type
Full Time
Key Skills
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