Level 3 Engineer

Are you a proactive Level 3 Engineer with a strong work ethic seeking your next rewarding challenge Join Integrated ICT a Market Creations Company and become an essential part of our dynamic team based in Perth or Geraldton.

Were looking for a motivated professional who takes pride in delivering exceptional customer service and communicates confidently with clients at all levels both in person and over the phone. Your logical troubleshooting skills keen attention to detail and ability to learn quickly will set you apart. A collaborative approach positive attitude and professionalism in every interaction are key qualities for your success in this role.

Your new role is diverse with a mix of project and field work. Youll provide customer support via our service desk responding to incoming support requests and attend client sites to support on premise technical requirements. Your focus will be on networking M365 and server level projects for a range of clients generally sized between 10 200 users.

Join our team and work with driven and passionate people who collaborate and support each other to achieve success. If youre passionate about technology thrive on finding solutions and are committed to delivering outstanding customer service we want to hear from you.

In this position youll:

• Provide expert technical support to clients
• Serve as a key member in maintaining our cloud environmentcontributing to the management of our data centres in Geraldton and Perth
• Demonstrate business acumen by understanding how your contributions impact cost centres
• Communicate complex technical concepts clearly to non-technical clients
• Remain composed under pressure and proactively solve problems as they arise
• Embrace professional development opportunities and willingly share knowledge with your team
• Travel to regional areas as needed to support our clients

Skills & Qualifications

• Microsoft certified (may include Security Azure M365)
• Solid understanding of Microsoft Windows Server and its management roles
• Windows Hyper V / Microsoft Office 365 implementation and support experience
• Experienced in Microsoft Intune
• Able to efficiently manage configuration of desktops servers core infrastructures and services (exchange AD DNS DHCP Terminal Services etc.)
• Experience in maintenance of cloud and backup infrastructure
• Solid understanding of perimeter security / firewalls and best practices
• Fortinet & Cisco experience with relevant qualifications
• PSA experience preferred
• At least 5 years experience in a professional ICT environment
• A current drivers license

About Integrated ICT

We operate from offices in Perth and Geraldton with a reputation as one of Western Australias leading ICT service providers. Our success is driven by a dynamic and expanding team of ICT consultants technical engineers and support staff as well as enduring partnerships with valued clients and industry-leading vendors. As our portfolio of clients continues to grow across diverse sectorsincluding Local Government Authorities Schools Not for Profits Health Mining Corporates and SMEsyou will be joining a collaborative environment that values innovation expertise and professional development. Integrated ICT is ISO/IEC 27001:2022 certified demonstrating our commitment to the highest standards of information security across all aspects of our ICT services and is proud to be a WALGA preferred supplier and Department of Education panel integrator.

Our mission is to put the end user at the forefront of every innovative Information & Communications Technology solution we provide. By doing our job well our clients can get on with doing their job better.

For more about us go to

To join our vibrant growing team click apply or send your cover letter and resume to: