Call Center Representative
Call Center Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Looking for a career that ignites your passion challenges your skills and rewards your efforts Your search ends here at Matrix where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member you will enjoy flexibility a regular schedule and competitive pay with the potential for bonuses.
As one of the biggest brands in fitness Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission taking calls and providing technical support to ensure our customers receive the highest level of care.
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness and we are seeking individuals who share our passion for customer service. By joining our team you will become a part of Forbes 2021 Best Places to Work in the World an elite group of companies committed to creating a positive and supportive work environment.
Dont miss this opportunity to elevate your career and join the Matrix family. Apply now and lets make a positive impact together!
Hours: 8am5pm MondayFriday no nights or weekends!
Pay: $18.00 per hour with potential for bonuses
Location: Cottage Grove WIThis will be 100 onsite during training then will have the option to go remote.
Position Overview:
Under the direction of the Technical Support Supervisor the Technical Support Agent handles a high volume of customer contacts through phone email and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a nonsupervisory position.
Responsibilities:
Provide Outstanding Service to Dealers Consumers and Service Providers:
Maintain good attendance and adherence to schedule.
Answer and respond to a high volume of phone calls emails and chat contacts from customers in need of technical support.
Support multiple queues.
Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a costeffective way.
Create parts orders; dispatch service technicians; collect billing information.
Document and maintain comprehensive customer case records.
Efficiently utilize tools and resources
Achieve and maintain posted KPIs including but not limited to contacts order accuracy availability and quality.
Promote a positive and collaborative team atmosphere with coworkers.
Build and maintain working knowledge of products.
Complete all required training and ongoing education.
Other duties as assigned
Education:
Minimum high school diploma or equivalent required
Experience:
Demonstrated customer service experience required
Minimum of 1 year call center experience preferred
Other Requirements:
Working knowledge and experience with Microsoft Office suite or comparable software
Excellent written and verbal communication skills
Think critically to analyze and solve problems
Benefits:
We offer an excellent compensation package and teamoriented work environment with growth opportunities. Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Free access to our stateoftheart onsite workout facility
Product discounts
Wellness programs
Free Yoga and workout classes
Opportunities to earn more PTO
#ZR
Required Experience:
Unclear Seniority
Employment Type
Full-Time
