Technical Specialist Hybrid
Technical Specialist Hybrid
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$ 65000 - 80000
1 Vacancy
Job Description
Technical Specialist
Oversee implementation projects. Train customers & provide technical support. BETA test new products. Assist with product demonstrations & events.
About Us
Founded over 36 years ago Micromine is a leading provider of nextgeneration technology for the mineral resources industry. With 22 offices globally we are one of the worlds premier mining software companies with our solutions used in more than 90 countries including over 50 mine sites and 3000 projects.
What We Offer
An established global business that is growing fast with great benefits:
- A salary range of $65000 to $80000 USD depending on candidate experience
- 401k matching at 9
- Health cover including allowances for family and wellness expenses
- 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carers Leave)
- Opportunities for professional development and progression
- A teamfirst culture and the chance to work within the mining technology sector
About The Opportunity
As the Technical Specialist based out of our Denver office you will play a key support role for customers of our fleet management and mine production system Micromine Pitram. Being at the forefront of client interactions your work will solidify customer relationships and ensure their satisfaction.
Reporting to the Technical Services Manager Mine Control your key responsibilities will include:
- Assisting with Micromine Pitram implementations across the Americas as well as globally when required.
- Providing telephone email and facetoface support for licence holders.
- Conducting training with clients and inhouse staff (inperson and online).
- Ensuring enhancement requests bugs and development issues are raised and resolved.
- BETA testing new versions and products to check improved functionality.
- Supporting the Sales team during technical demonstrations trade shows and other events.
About You
You will have proven experience within help desk technical support or technical training positions.
Other key skills experience and qualifications:
- A tertiary qualification in either Information Technology Computer Science Mining Engineering Geology or a related discipline
- You have a working knowledge of networking and database technologies (e.g. SQL Oracle).
- 23 years of experience in a helpdesk/technical support position
- You have experience conducting trainings
- You have strong customer relationship building skills and experience
- The ability to travel nationally or internationally to manage Micromine Pitram implementations (estimated 2530 of the year)
- Whilst not essential previous exposure to the Mining sector would be useful
Next Steps
Ready to join the Micromine team Apply now or visit to learn more.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
