Senior Managed Services Specialist

About AlayaCare:

At AlayaCare were revolutionizing the way that home healthcare is delivered. Our leading cloudbased software allows our customers around the world to manage their employees scheduling billing and enable better delivery of care. Were a fastgrowing SaaS company with a team of 550 team members across Canada US Australia and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture our bias for action and being committed to a workplace where we can be ourselves.

About the Role:

Reporting to the Senior Director Customer Experience the Managed Services Specialist serves as a subject matterexpert (SME) in U.S. Revenue Cycle Management (RCM) with a specialized focus on electronic billing and Electronic VisitVerification (EVV). This role is instrumental in driving the successful implementation of EVV and billing workflowssupporting both internal teams and customerfacing your deep system expertise you will provide advanced support consultative guidance and handle highimpact escalations. In partnership with project and product stakeholders youll bring indepth knowledge of theAlayaCare platform and the home care industry to ensure compliance and deliver meaningful outcomes for our in this role requires a strong grasp of complex RCM workflows the ability to lead outcomedrivenconversations with customers and ownership of the quality and accuracy of EVV and billing configurations.

A Day in the Life:

• Provide advanced configuration support and issue resolution for EVV and billing workflows.
• Guide customers through environment setup QA testing and training.
• Advise clients and manage complex escalations to ensure project success.
• Develop scalable configurations and contribute to documentation and training content.
• Investigate and resolve EVV and claims errors.
• Monitor trends to support EVV workflow compliance.
• Support state certification processes and track evolving regulations.
• Collaborate with Product and RCM teams to shape the platform roadmap.
• Mentor Managed Services Specialists supporting them through discovery and escalation processes.
• Contribute to internal process improvements and quality assurance.

What You Bring to the Team:

• 46 years of experience in RCM and/or home healthcare.
• 2 years of Medicaid EVV experience.
• Bachelors degree in a related field.
• Strong communication analytical and problemsolving skills.
• Ability to manage multiple priorities and work independently.
• Proven expertise in workflow compliance and documentation.
• Deep understanding of the AlayaCare platform is an asset.

Location and Travel Requirements:

AlayaCare supports a flexible hybrid working model expecting employees to have a regular inoffice presence at their closest office location while offering flexibility for some remote work. The preferred candidate location for this role is Toronto Canada with some travel required.

What Makes AlayaCare a Great Place to Work:

• Recognized as one of Canadas Top Growing Companies and a Deloitte Technology Fast 50 awardee.
• Equity in a wellfunded highgrowth company.
• Hybrid working model with modern office spaces.
• Virtual and inperson social events.
• Comprehensive group benefits including telemedicine.
• Health wellness and development expense program.
• Parental leave topup program.
• Flexible vacation and Wellness Days.
• Paid Volunteer Time Off.
• Career growth and learning opportunities.
• A culture of transparency collaboration and innovation.

If this sounds like the perfect job for you apply today. As well as joining a great culture and a marketleading company you will be part of a team making a positive difference in the postacute care market. If this isnt the job for you you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further please visit our website .

Better outcomes better belonging

Our team members are uniquelike our products and the customer groups that we service.AlayaCareemployees bring different strengths perspectives and experiences to their roles and to our products that enable better care. We are committed to offering a peoplecentric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity Equity Inclusion Belonging and AccessibilitywithinAlayaCarespolicies total rewards offerings discussions learning & development programs and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process please reach out to.Please note we do not accept unsolicited headhunter or agency resumes.