Customer Account Analyst
Customer Account Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation Camerican International Finica Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing insurance finance logistics food safety and information technology and supply the needs of retailers distributors food service chains hotels cruise lines and food manufacturers alike.
Camerican is seeking a Customer Account Analyst. A highly organized and detailed oriented Customer Account Analyst will engage with internal cross functional teams to support Company sales efforts. Candidate will work closely with Sales Managers to support sales growth and customers performance.
Responsibilities include but not limited to:
- Establish and maintain customer contracts and process orders
- Run and analyze inventory position reports
- Handle and monitor warehouse transfers
- Manage safety stock and forecast models
- Provide customer with shipping schedule and periodic inventory position
- Handle/update costings with Sales Manager
- Prepare price lists and submit to proper personnel for approval
- Coordinate with Supply Chain to establish contract instructs & on time container delivery
- Communicate with Logistics to ensure prompt delivery of customer orders
- Follow up & communicate with Logistics on urgent container receipt into warehouse
- Respond to customer and sales inquiries in a timely manner
- Facilitate RMAs when necessary
- Provide analytical support for decisionmaking by identifying trends opportunities and areas for improvement
- Serve as a liaison between Company operations and customers by proactively engaging internal teams to execute plan of action resolve issues and deliver solutions that meet or exceed customer needs and drive profitable growth
- Manage inventory guaranteeing customer needs are covered
- Analyze and monitor customer forecast and usage to maintain ideal safety stock levels
- Coordinate with Procurement to establish contract instructs and on time order delivery
- Handle complex accounts or projects; participate in process improvement and implementation
Qualifications:
- Bachelors degree
- 5 7 years experience or more in sales support function preferably within the food industry
- Strong analytical skills
- Excellent communication and interpersonal skills
- Ability to build and maintain strong productive relationships across functional groups
- Flexible selfstarter with strong work ethic; results driven
- Ability to manage multiple projects and internal and external demands sense of urgency
- Resilient; ability to cope with complex situations
- Able to work both independently and as part of a team
- Solid organizational and effective time management skills
- Computer proficiency in MS Office advance user of Excel
- ERP INFOR M3 and CRM: Salesforce experience a plus
Our Benefits
We care about your total wellbeing and will support you with the following subject to your location and role.
- Health: Medical dental and vision insurance Companypaid life accident and longterm disability insurance flexible spending accounts
- Wealth: Competitive pay annual bonus opportunity matching 401(k) with immediate vesting upon enrollment generous employee referral program
- Happiness:
- Professional Growth: Online training courses virtual and classroom development experiences education assistance program
- WorkLife Balance: Paidtime off parental leave flexible work schedules (subject to your location and role)
- Team Building: Employee engagement and recognition programs wellness philanthropic and DE&I initiatives Companysponsored celebrations and teambuilding events
The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex race color religion ethnic or national origin gender sexual orientation gender identity or expression age pregnancy leave status disability veteran status genetic information and/or any other characteristic or status protected by national federal state or local law. Gellert Global Group is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact .
Required Experience:
IC
Employment Type
Full Time
