Senior Case Manager II
Senior Case Manager II
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Job Description
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a nonprofit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters lowincome housing program as well as drug and alcohol rehabilitation. Learn more at .
PAY RATE:$28.65$30.16 PerHour
BENEFITS:VOALA offers competitive medical dental vision and retirement benefits
JOB SUMMARY AND PURPOSE
The Senior Case Manager II is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team and as directed by the Program Coordinator will arrange coordinate monitor and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs educating on program and community resource opportunities developing relevant service plans scheduling appointments and providing necessary followup to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
- Conducts comprehensive screenings and assessments with clients to collect functional environmental financial employment housing educational and health information as appropriate to develop a case plan
- Develops support systems to meet client needs coordinates and facilitates movein activities rental negotiations and service referrals as required
- May make home and field visits
- Monitors case managers on a regular basis to determine quality and effectiveness of services provided
- Review cases with Program Coordinator and Case Management Team
- Audit case file on a regular basis for completeness and accuracy
- Conducts crisis intervention as necessary
- Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain selfsufficiency and family stabilization
- Makes referrals to available VA/community providers for therapeutic social educational and medical resources as appropriate
- Provides support to case managers clients and families through ongoing case conferencing counseling and advocacy
- Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
- Assure all program assets and file documents are maintained and secure for all client records
- Develops performs and assists with workshops pertaining to program services that meet client needs
- Participates and assists with outreach events
- Other duties as assigned
ESSENTIAL DUTIES:
- Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs set goals and find the necessary resources to meet those goals
- Responsible for intake assessments service planning and service delivery
- Conducts hard and soft file management HMIS CM process flow to ensure Client documentation meets all requirements for provision of services
- Collaborate with other service providers to link participants to community resources and supportive services
- Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
- Develops performs and assists with workshops pertaining to veteran households needs
- Participates and assists with outreach events
- Other duties as required and may be subject to change
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications
- Current TB screening and Immunization Records (within 5 days of hire)
- Copy of Current Professional License (if applicable)
- Current BLS Certification (within 15 days of hire)
- Valid Drivers license
- Completion of all required trainings (within 30 days of hire)
EDUCATION:
- Bachelors degree from an accredited institution in the social sciences or family therapy.
- Completion of VOALA Case Management training within 6 months of hire.
EXPERIENCE:
- Two years of demonstrated case management experience with high needs/high intensity of service populations.
PREFERRED QUALIFICATIONS:
- Masters Degree
- (Social Work or related)
- Experience in supervision or lead role preferred
- HMIS navigation
Volunteers of Americais an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.
This employer participates in EVerify as required by the federal government and will provide the federal government with your Form 19 information to confirm that you are authorized to work in the U.S.
If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.
Required Experience:
Manager
Employment Type
Full Time
