Supportive Housing Case Manager

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services shelter and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Why Our Team Chooses Us:

• I work here because I believe in our mission and it actually guides our work. The people who work here are incredibly passionate smart fierce and advocate for the people we serve.
  • Sam Program Manager 5 years

• I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that housing can begin which Im thankful I can help with.
  • Jackson Welcome Center Advocate 2 years

• I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care which means really listening to each persons needs and supporting them in a way that makes sense for them. Im proud to be part of a team thats working to end homelessness with compassion and respect for everyone.
  • Evie Housing Program Manager 3 years

Our Values:

• Integrity: Always doing whats right even when its not easy or popular.
• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity: Recognizing how these issues affect everyone building trust and forming strong relationships by understanding peoples needs.
• Creativity: Finding new and original ways to meet the communitys needs.

Benefits of working with us include:

• 15 hours of PTO accrued each pay period (160 hours of PTO your first year)
• 11 Floating holidays per year (Prorated based on hire date)
• Medica/Kavira insurance
  • $0 cost plans available
• Employer-paid Dental and Life Insurance
• Flex Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan
• Referral Bonus Program

Supportive Housing Case Manager Job Description

Title: Supportive Housing Case Manager

Reports To: Supportive Housing Program Manager

Schedule: Monday - Friday

Union Representation by the AFSCME Local 999

Job Classification: Fulltime Non-Exempt

Compensation: $23.77/hour

Position Overview:

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention Coordinated Entry Assessments Rapid Rehousing and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length we hope to be able to provide the level of service each household needs to be successful. The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.

The Supportive Housing Case Manager is primarily responsible for providing ongoing structured home- and community-based case management services to participants participating in the Supportive Housing program.

Position Responsibilities:

• Provide home and community-based case management services for participants to assist with finding and maintaining housing (i.e. assessment goal planning and regular in-home visits).
• Manage multiple sources of funds to assist participants and maintain accurate records.
• Partner with Housing Locator to assist participants in finding and maintaining housing.
• Build relationships with landlords and provide landlord-tenant support and mediation.
• Maintain participant files and complete accurate and timely documentation including daily case notes and data collection.
• Offer regular and quality contact with participants to maintain trust assist in crisis prevention and assist in meeting individual needs.
• Conduct monthly home visits with each assigned participant
• Develop individual goal plans with participants and provide supports necessary to achieve participant-identified goals.
• Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental physical developmental and chemical health challenges; and participants with persistent low income.
• Communicate and coordinate services with other program staff. Attend and participate in team meetings.
• Provide flexible services during times that meet the needs of participants.

Performs all other duties as assigned.

Position consists of approximately 50% direct primarily community-based participant contact and 50% indirect participant-related work (i.e. documentation communicating with collateral partners preparing for participant meetings attending trainings and community events).

Physical Requirements for this Position:

Sedentary work - Sitting most of the time with occasional walking. Exerting up to 10 pounds of force occasionally.

Must be able to attend home visits and apartment showings with participants including visiting units that may only be accessible by climbing stairs.

Must be able to drive to home visits and other casework appointments.

Required Qualifications:

• Must have valid Drivers License access to an insured safe and reliable vehicle
• Must pass a DHS NetStudy 2.0 background check.

In addition successful applicants will embrace the following perspective skills and abilities:

• Commitment to Agate Housing and Services values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with participants coworkers and key stakeholders who are diverse with respect to race ethnicity gender identity sexual orientation socio-economic status and religion.
• Ability to establish rapport quickly with people experiencing a crisis through the use of trauma informed care participant centered care and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills a strong attention to detail and the ability to work efficiently and accurately.
• Competency and comfort using technology and computers including cloud-based collaboration tools such as SharePoint Teams and Zoom.

Experience that gives applicants the required skills abilities and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness;
• Experience working interning or volunteering with people experiencing homelessness;
• An Associates Bachelors or Masters degree in a relevant field such as Social Work (licensure preferred) Human Services or Family Studies.

Preferred Qualifications:

• One year casework experience
• Two years experience working with participants experiencing homelessness
• Licensed Social Worker
• Fluency in language(s) used by our participants (Spanish Amharic Oromo Somali ASL)
• Familiarity with community resources relevant to our participants needs.

This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Drivers License and pass a driving record background check.

Union Membership

This position is represented by AFSCME Local 999. As part of this union-represented role employees benefit from collective bargaining rights union representation and other provisions outlined in the Collective Bargaining Agreement.

In accordance with the agreement all employees in union-covered positions are required to contribute through union dues or fair share fees. The current contract does not provide an option to opt out of these contributions.

How to apply

Visit and select the opening for which you wish to apply. Submit your information under Apply Now and you will be directed to the full application where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color indigenous people persons with disabilities and LBGTQ individuals.