Client Advocate Coordinator - HG Saint Paul Overnights

Are you passionate about creating opportunities for people to thrive

SHIFT TIMES:

Friday Monday 11:30 PM 10 AM

The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.

As the need for our services grows and becomes increasingly complex Catholic Charities is working to adapt and respond. We respond in three ways preventing poverty meeting basic needs in times of crisis and creating pathways out of poverty.

WAGE RANGE: $19.60$22.80/hourly

Additional $.50 / hour 6pm 11pm (MF)

Additional $1.50 / hour 11pm 6am (any day)

Additional $1.00 / hour 6am11pm Saturday orSunday

JOB SUMMARY:Catholic Charities is seeking a detailorientated individual who is compassionate traumainformed and culturally aware to work as a Cleint Advocate Coordinator.

Under general supervision maintain a clean safe and secure environment for clients by providing referral information on a wide variety of topics including housing employment and healthcare and deescalating situations as appropriate.

Check all clients for prohibited items prior to their entry into the facility.

Communicate information regarding clients and programmatic concerns both in writing and verbally to other staff. Ensure that rules and policies are enforced consistently.

ESSENTIAL FUNCTIONS:

1. Provide high quality customer service to all persons by completing all applicable client requests while serving as the Shift Lead / Coordinator in assistance to supervisors and managers.
2. Assist coworkers with Time/Shift recording through the timekeeping system and help resolve problems/issues in coordination with supervisors and managers
3. Assist new coworkers with training and acclimation to the program its policies its client services safety protocols and any other position specific training as required.
4. Be vigilant of the facilities safety and security by utilizing conflict resolution and deescalation skills to defuse crisis situations as required.
5. Assist coworkers in the process of the prompt and accurate collecting entering managing and reporting of client data into systems of record.
6. Respond to and submit incident reports for all instances of chemical abuse theft threats and violations of program rules. Review reports for completeness and accuracy
7. Serve as a Mandated Reporter.
8. In the absence of the programs supervisor or manager may be required to work flexible hours including overnights holidays and weekends in order to provide occasional supervision to front desk and to monitor operations during the various hours that the program operates.
9. Ensure regular rounds are completed by checking all exits fire doors and safety equipment as well as monitoring residents activities in common areas to guarantee safety and security of coworkers and clients
10. May drive van and/or administer breathalyzers as required for program.
11. Assist supervisor/manager with program development facility operations and help ensure that agency divisional and site policies and procedures are followed
12. Help coordinate activities between employees and community partners/volunteers.
13. Other duties as assigned.

MINIMUM QUALIFICATIONS/EXPERTISE:

• Ability to work with lowincome populations including those who may be experiencing homelessness unstable housing and/or mental illness required.
• High school graduate or equivalent.
• Ability to accurately enter data into computer system for reporting purposes.
• Minimum of 1 one year of relevant experience.

JOB CLASSIFICATION: Regular; Fulltime; Hourly; NonExempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 4/3/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.