Customer Service Engineer ESOM - Office of Construction Facilities Mgt
Customer Service Engineer ESOM - Office of Construction Facilities Mgt
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Job Description
Thank you for considering IT Concepts dba Kentro where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers missions fostering professional growth and making a positive impact on our communities.
Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind we confidently embrace a future centered around the Core of More. By joining our supportive community you will find that Kentro is dedicated to your personal and professional development. Together we can drive meaningful change spark innovation and achieve extraordinary milestones.
Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VAESOM End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices including direct support of over 340000 VA employees and thousands of contractors who use governmentfurnished IT equipment and infrastructure. The VA provides support staff across 100 CONUS and OCONUS locations including difficulttoaccommodate locales such as high cost of living or undersupported economic areas where VA offices or facilities may be located and require onsite services.
A Customer Service Engineer can quickly respond to enduser requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers diagnose problems and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.
Responsibilities:
- Support the Government with installing maintaining testing and troubleshooting computer systems and equipment ensuring optimal operation and user satisfaction.
- Assist in delivering remote and deskside technical support responding to IT support tickets and performing diagnostic and repair activities on hardware and software components.
- Assist in setting up and maintaining user accounts interfacing with other software applications compiling reports and responding to customer requests.
- Assist in maintaining Active Directory and other system accounts support connectivity and client applications and assist in configuring and supporting local and wide area network services.
- Monitor open tickets in VAs ServiceNow customer incident ticketing system to ensure adherence to business processes and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
- The work environment involves passive and active elements requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
- Utilize debugging protocols and processes.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
Location: 425 I Street NW Washington D.C.
Compensation: $34/Hour
Travel:
- A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload referred to as surge capacity. These requests would be discussed and coordinated beforehandand could require travel of up to two 2 weeks.
- Overtime is not authorized for any work to include this surge capacity.
- For work related travel employees will pay for expense outofpocket and submit an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.
Health Requirements:
This Kentro position provides onsite support for the Veterans Health Administration (VHA).The VHA has facilityspecific vaccination and testing requirements (outlined below). If chosen for this role candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations.
- Vaccine requirements may include COVID19 Influenza Measles Mumps & Rubella (MMR) Hepatitis B and/or Varicella.
- Testing requirements may include Tuberculosis.
Requirements
- Bachelors degree in computer science electronics engineering or other engineering or technical discipline
- 2 years of relevant experience
- 8 years of additional relevant experience may be substituted for education
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge of various debugging protocols and processes
- Adept knowledge of IT principles and practices proficiency with Microsoft Office applications and a basic understanding of system administration in a Windows environment
- Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.
Clearance requirement:
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
Benefits
The Company
We believe in generating success collaboratively enabling longterm mission success and building trust for the next challenge. With you as our partner lets solve challenges think innovatively and maximize impact. As a valued member of our team you have the unique opportunity to work in a diverse range of technology and business career paths all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork dedication and excellence.
We hold three ISO certifications 27001:::2015 and two CMMI ML 3 ratings (DEV and SVC).
Industry Recognition
Growth Inc 5000s Fastest Growing Private Companies DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies Top Performing Small Technology Companies in Greater D.C.
Culture Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work Corporate Diversity Index Winner MidSize Companies Companies Owned by People of Color; Department of Labors HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3; Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off healthcare benefits supplemental benefits 401k including an employer match discount perks rewards and more. We invest in our employees Every employee is eligible for education reimbursement for certifications degrees or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course complete a certification or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities virtual and inperson e.g. we host happy hours holiday events fitness & wellness events and annual celebrations. In alignment with our commitment to our communities we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative innovative and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability status as a protected veteran or any other status protected by applicable federal state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal state and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts Kentro has established an equal opportunity plan outlining our commitment to recruiting hiring and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to selfidentify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees including protected veterans are treated with dignity respect and fairness.
How to Apply
To apply to Kentro Positions Please click on the: Apply for this Job button at the bottom of this Job Description or the button at the top: Application. Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods please email and request assistance.
Accommodations
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations please email .
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Employment Type
Full-Time
