Customer Service Engineer III
Customer Service Engineer III
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$ 105498 - 127900
1 Vacancy
Job Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone offering resources and flexibility to foster your professional and personal growth all while valuing your unique contributions.
Company: Siemens Healthcare Diagnostics Inc.
Location: 435 Oakmead Parkway Sunnyvale CA% domestic travel required to customer sites in Sunnyvale California
Position Title: Customer Service Engineer III
Salary $105498 - $127900 / Year
Hours: Monday Friday 8:00 am to 5:00 pm 40 Hours/Week
Summary of Duties:
Perform installation and commission of Siemens equipment at customer
sites with minimal supervision. Troubleshoot and repair customer equipment for assigned product line. Perform preventative maintenance on all Siemens diagnostics equipment at customer sites. Ensure all tools and test equipment expiration dates are managed and that none are overdue for calibration. Establish and maintain proper business relationships with customers and peers. Provide service that supports high level of customer satisfaction. Perform customer follow-up calls for each on-site repair to ensure the instrument is operating at specification and the customer is satisfied. Serve as technical resource for Customer Service Engineers (CSEs) within the service region/area/zone. Train customer end-users to operate Siemens Healthcare Diagnostics equipment to ensure optimal system performance. Provide remote support for other CSEs and other customers when not at customer site. Determine need for and provide on-site escalation and support. Travel and assist in and out of assigned area for escalation and service support. Manage financial performance within territory meet budget for revenue generation expense control and inventory management. 100% domestic travel required to customer sites in Sunnyvale California.
Qualifications:
The position requires a Bachelors degree in Electronics Engineering
Electrical Engineering or a related field and six (6) years of experience in the job offered or as a Field Service Engineer Medical Service Technologist or a related occupation. The position requires three (3) years of experience with the following skills: Independently troubleshoot diagnose and correct complex problems to resolve instrument malfunctions; Identifying system issues that require application intervention; Reviewing and assessing documents for installation set-up repair troubleshooting schematics and block diagrams; Successful completion of technical training courses including safety procedures and guidelines of biohazards and PPEs; Training customer service engineers on assembly components and preventative maintenance; Principles of electricity power supply and grounding; Using network application tools including evo mButler MS Office Applications and Concur. 100% domestic travel required to customer sites in Sunnyvale California.
Who we are: We are a team of more than 73000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology we constantly push the boundaries to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers you become one in a global team of scientists clinicians developers researchers professionals and skilled specialists who believe in each individuals potential to contribute with diverse ideas. We are from different backgrounds cultures religions political and/or sexual orientations and work together to fight the worlds most threatening diseases and enable access to care united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers specific businesses please visit our company page here.
As an equal opportunity employer we welcome applications from individuals with disabilities.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer we welcome applications from individuals with disabilities.
Employment Type
Full Time
