German Speaking Reservations Agent
German Speaking Reservations Agent
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Job Description
German Speaking Reservations Agent Join a Dynamic CustomerFocused Team
Do you have a passion for customer service and sales Are you fluent in German and English Join our team as a German Speaking Reservations Agent and become part of a fastgrowing international company where your skills and enthusiasm are valued and rewarded.
About the Role
As a Reservations Agent you will be the first point of contact for customers handling their inquiries and assisting with reservations. Your role is to deliver an exceptional customer experience drive sales and ensure a seamless booking process.
Key Responsibilities
- Convert incoming calls and inquiries into successful reservations.
- Meet and exceed performance targets (sales callhandling efficiency quality).
- Provide toptier customer support by tracking and assisting with onrequest bookings.
- Resolve customer complaints in a professional and proactive manner.
- Share market insights to improve service quality and processes.
- Collaborate with other markets by handling crossmarket calls.
- Communicate effectively with customers and team members.
Requirements
- Fluency in German and English (written and spoken).
- Previous experience in customer service or sales.
- Strong communication and negotiation skills.
- Ability to perform well in a fastpaced environment.
- Proficiency in Microsoft Office tools (Excel Word).
- Typing speed of 25 WPM or above.
- A proactive team player with a positive solutionoriented attitude.
Work Schedule and Contract Details
- Indefinite contract offering longterm career opportunities.
- Flexible shifts (Monday to Sunday between 07:00 and 19:00.
- Shift durations vary from 4 to 12 hours.
Salary and Incentives
Competitive hourly rates:
- 1st Month (Training and Practice): 5.50/hour.
- From 2nd Month: 7.16/hour.
- From 7th Month: 7.42/hour.
- Following 6 months (based on performance): 7.89/hour.
Additional incentives:
- Language allowance: 1800/year (paid monthly).
- KPI performance bonus: Up to 2500/year (eligible after 6 months).
Benefits
- Full training provided to support your success in the role.
- Career growth opportunities within a growing international company.
- Basic health insurance (offered after 6 months).
- Access to gym memberships and mobile schemes.
- Relocation support (details discussed during the interview process).
- Affordable healthy meals available in the onsite canteen.
- Monthly team events and discounts at 50 local partner businesses.
- Free onsite parking.
Why Join Us
Be part of a company that values teamwork innovation and delivering outstanding experiences to customers. We offer a challenging yet rewarding role in an international environment that encourages professional growth and collaboration.
Employment Type
Full Time
