Manager Consulting Delivery
Manager Consulting Delivery
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Job Description
Position Description:
JOB REQUIREMENTS Responsibilities and Skills
Manage the Organization wide or unit specific initiatives and ensure progress and compliance Manage both internal and clientside project resources to execute manage and control projects successfully
Contribute to project/Delivery management Best Practices across the teams
Should be flexible in working under 24/7 environment
Ensure that the delivery conforms to all quality requirements
Able to independently research and find solutions or deploy enhancements
Work closely with development automation tools and infrastructure teams
Independently contribute with moderate supervision
Monitor and mentor junior members
Drive innovative and out of the box thinking within the technical teams
Communicate status and act as the central communication point
Serve as thought leader for technical business processes at CGI and convert strategies to roadmaps and plans.
Set and meet clear milestones for project delivery.
Adhere to administrative reporting and risk SLAs for projects.
Work closely with other stakeholder teams across business units
Find early wins and get to production fast with impactful features or project deliverables.
Required Skills
Strong verbal written presentation and communication skills
Ability to multitask and work on multiple projects simultaneously
Excellent documentation skills to ensure thoroughness and quality output
Excellent team player
Ability to deal with ambiguity and competing priorities
Good communication ability to interact and present to executive level stakeholders
Ability to quickly learn new technology and new products
Excellent written and verbal communication skills strong presentation skills
Understand and discuss the solution architecture high level design and low level design
Customer / Onshore facing experience
ITIL trained (minimum of foundation either v3 or v4
Good Experience handling member concerns
Strong leadership skills
Knowledge and Experience in Retail Business Processes and applications
Strong understanding of store systems and operations environments.
Excellent process flow modeling and documentation skills.
Knowledge of problem tracking and other Help Desk tools.
Good analytical and problem resolution skills verbal and written communication skills organizational and time management skills customer service and interpersonal skills and customer focus.
Analyzes and attempts to resolve issues without further escalation.
Performs rootcause analysis using detailed analysis of reported persistent problems and work closely with Retail Systems in order to proactively eliminate problems before they occur.
Works with Retail Systems and other departments as directed to support related projects and activities.
Works with the Training Lead to identify create and test new knowledge resources with the intent to improve first call resolution at the EPOS Support level. Prerequisites: ITIL foundation certified. Preferred: Retail domain Knowledge Project Management. Location: Bangalore
Skills:
- English
- Retail Store Operations
- Delivery Management
- Management Consulting
- Project Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Employment Type
Full-Time
