Operations Associate VKYC
Operations Associate VKYC
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Job Description
About PhonePe Group:
PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!
About the role:We are looking for specialists for the VKYC Team. As a specialist your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience.
In this role you will provide support to complete the Video KYC.
Responsibilities:
Act with integrity & think customerfirst in every interaction
Handle cases which involves video calling
Follow specified process guidelines defined for the process
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Recommend process improvement
Ideal candidate should :
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player flexible and open to feedback
Ability to multitask prioritize and manage time effectively
Should be able to speak in English and Hindi
Graduation 1023 is Mandatory
0 1 years of work experience in a customer facing role
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
- Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
- Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
- Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
- Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
- Other Benefits Higher Education Assistance Car Lease Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Required Experience:
IC
Employment Type
Full Time
