IT Desktop Support Senior Coordinator
IT Desktop Support Senior Coordinator
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Job Description
At Capital One we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card auto loans and other financial services products and we have been innovating relentlessly ever since.
Today we are a progressive financial services powerhouse spanning Credit Cards Auto Loans Savings and Commercial Banking and at the same time a hightech company a scientific laboratory and a wellrecognized brand all in one. We are a passionate and entrepreneurial team with heart a team that embraces bold ideas fosters collaboration and delivers worldclass products and services impacting over 65 million customer accounts.
Still founderled by Chairman and CEO Richard Fairbank we dare to dream disrupt and deliver a better way for our customers the financial industry and for each other. Our goal is simple bring ingenuity simplicity and humanity to an industry ripe for change.
At DataLabs Capital One India we solve fundamental business problems at scale using advanced analytics data science machine learning and cutting edge engineering. We specialize in deriving valuable insights about various aspects of the business including product and process design consumer behavior regulatory and credit risk and much more from large volumes of data to build cutting edge patentable products at an industrial scale.
DataLabs is looking for an experienced Desktop Support Engineer. Our work environment is fast paced collaborative and fosters problem solving and innovation. The ideal candidate for this role should fit well with these organizational attributes. S/he should have exceptional personal integrity and communication skills and be able to win the trust and respect of associates by communicating openly and consistently meeting commitments.
DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our bestinclass Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.
Specific responsibilities include but are not limited to:
IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room
Good technical knowledge in troubleshooting Windows systems knowledge of Macbooks will be a plus
Experience working and managing tickets in ticketing tool ServiceNow
Proficiency with shoulder tap voice email and chat support
HandsOn experience providing in person and remote support to users
Coordinate with vendors for support and services
Should be available for IT support IT change and Maintenance whenever the situation arises
What are we looking for
- Strong communication skills: Good written and verbal communications
- Teamwork: Excellent interpersonal skills and the ability to interact with individuals across levels
- Clear results orientation: Resourcefulness with strong problemsolving skills.
- Others: Excellent time management skills and understanding of the urgency of matters related to the task.
Preferred Qualifications & Experience
Degree/Post Graduate in Engineering.
Level of experience: 4 years in IT Desktop support role but not a constraint for the right candidate
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
