Senior InfrastructureApplication Support Engineer TMS US
Senior InfrastructureApplication Support Engineer TMS US
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Job Description
GT was founded in 2019 by a former Apple Nest and Google executive.GTs mission is to connect the worlds best talent with product careers offered by highgrowth companies in the UK USA Canada Germany and the Netherlands.
On behalf ofTMS GT is looking for a Senior Infrastructure/Application Support Engineer interested in joining a team of dedicated engineers.
About the Client
The Marketing Store (TMS)is a privately held global Agency that innovates optimizes and drives marketing promotions and supply chains of many of the bestknown brands in the world. With 1200 employees across 26 countries they offer an impressive range of solutions from inspiration and innovation to category management and delivery.
Headquartered in Chicago with 10 offices worldwide they are responsible for some of the worlds most successful and iconic longterm marketing platforms including McDonalds Happy Meal and MONOPOLY programs. Operating as a creative agency a strategic consultancy and a technology provider they engage with over 110 million customers every single day for clients including McDonalds adidas TMobile Starbucks Vue and O2.
Why we think you will love this role
You will be joining a team of dedicated engineers who value their community of knowledge sharing communication and growth. We encourage open dialogue between our people and youll have the opportunity to interface with your peers leadership and product teams daily. In this role which is both technical and collaborative you will make significant contributions to the success of our internationally popular promotional games bringing smiles to faces around the world every day.
Project Details
You will be a part of the EUbased team of application support & DevOps engineers who will support & help ensure the smooth delivery of our APIdriven global promotions platform for one of the largest fastfood restaurant chains in the world
Essentially the team is responsible for configuring deploying & supporting the backend of the games and will be expected to support multiple games at the same time.
Team: Senior Infrastructure/Application Support Engineer 2x Middle Application Support Engineer DevOps Engineer Project Manager.
Working Schedule:
Due to the complexity of TMS software it is essential to work via the eastern/central US time zone for the first 6 months to ensure an effective onboarding process.
After a 6month period its possible to reduce the overlap to 34hrs with the eastern/central US time zone.
What you will bring
The experience and energy to roll up your sleeves and commit your excellence to a product your team and our customers. You will gain a deep understanding of our APIdriven global promotions gaming platform so that you and the Applications team are confident in ensuring the best quality accuracy and availability of the highvisibility games the system supports. This role also interfaces on technical subjects with internal stakeholders external vendors and clients for troubleshooting and general support.
Responsibilities:
Provide advanced application support for our promotion platform addressing and resolving issues promptly to ensure optimal system performance.
Collaborate with the development team to diagnose and troubleshoot applicationrelated issues identifying root causes and implementing effective solutions.
Gain a strong understanding of our platform capabilities so you may confidently interface with internal vendor and client technical teams for smooth integrations and troubleshooting.
Monitor system performance and conduct regular health checks to proactively identify potential issues and areas for improvement.
Lead incident response to ensure swift resolution of anomalies detected in internal platforms downstream client environments as well as partner systems.
Ensure continuous uptodate communication on incident response to key stakeholders
Author official incident response reports providing an executive summary a timeline of key moments root cause analysis and recommendations for system and process improvements to prevent a recurrence. Provide a walkthrough of the report for the larger team and incorporate their feedback.
Develop and maintain support documentation including troubleshooting guides FAQs and system configuration details.
Assist in the deployment of new releases and updates ensuring smooth transitions and minimal disruption to services.
Contribute to the continuous improvement of support processes and tools leveraging feedback and data to enhance efficiency and effectiveness.
Mentor and train junior support engineers sharing knowledge and best practices to build a strong capable support team.
Responsible for configuring and maintaining cloud environments for application runtimes utilizing automated scripts to streamline deployment scaling and management processes ensuring optimal performance and reliability.
Participate in oncall support rotations to provide 24/7 assistance as needed.
Essential knowledge skills & experience:
5 years of professional experience as an Application Support Specialist Software Engineer DevOps Engineer or equivalent.
Basic understanding of reading metrics and HTTP status codes.
Skill with system scripting languages such as Python Ruby or Bash/Zsh.
Strong understanding of API testing/scripting with knowledge of how to test using tools such as Postman or equivalent.
Proficient in basic SQL with the ability to execute standard SQL commands from the command line to satisfy adhoc support requests.
Kicking off tests using a testing tool (Gatling or similar such as BlazeMeter Jmeter etc interpreting metrics anomalies results etc.
Strong understanding of AWS services and security best practices.
Experienced with centralized logging systems such as Graylog or Loki with strong skills in writing sophisticated queries to extract analyze and monitor log data for operational insights and troubleshooting.
Solid understanding of security and encryption practices.
Knowledge and understanding of Kubernetes concepts.
Experience with proxy debugging and profiling tools.
Proficiency in reading and writing XML/XSD.
Comfortable with version control such as GIT.
Excellent problemsolving and analytical skills with the ability to diagnose and resolve complex technical issues.
Strong communication and interpersonal skills with the ability to work effectively with technical and nontechnical stakeholders.
Proactive detailoriented and able to work independently and as part of a team.
Desired
Experience with system profiling and performance tuning.
Ability to use Athena to perform adhoc support queries against data in S3 buckets.
Proficient in monitoring and diagnostic tools such as Grafana and Prometheus with strong capabilities in setting up dashboards interpreting realtime data and implementing alerting systems for proactive incident management.
Understanding of JVM memory management and garbage collection tuning.
Experience with NoSQL databases.
Familiarity with Elasticache DynamoDB APIGateway Lambda Cloudwatch Cognito.
Experience with load testing highperformance distributed systems.
Interview Steps
GT interview with Recruiter
Introductory interview with the TMS team
Technical interview
Final interview
Reference Check
We go beyond usual perks By working with us you will get:
Health insurance
Psychotherapy assistance allowance
Gym allowance
Individual educational budget
Paid vacations.
Paid sick leaves.
All public holidays are paid days off.
GT working model:
You will work directly with a client through our Extended Team model. We try to do things differently and try to integrate you as deeply as possible into the clients team. You work with the same tools and technologies as they do and are managed directly by the client without any intermediary. We help you build relationships and create an environment where you genuinely feel like a member of the clients team. We also encourage trips to a client and join teambuilding and afterwork activities. Our Extended Team model is focused on longterm projects that last over several years.
Required Experience:
Senior IC
Employment Type
Full-Time
