Director of Design
Director of Design
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$ 173000 - 249000
1 Vacancy
Job Description
About Gladly:
Gladly the customercentered AIpowered customer support platform is built around people not tickets. Unlike traditional ticketbased customer support solutions our software helps brands deliver radically personal service at scale by integrating every channelvoice email SMS chat social messaging and selfserviceinto a single lifelong conversation stream. Companies like Allbirds Bombas Crate & Barrel and Warby Parker use Gladly to create exceptional customer experiences transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility innovation and inclusivity. We foster a collaborative inclusive culture that prioritizes growth DEIB and meaningful connections. At Gladly people are at the heart of everything we do.
About Gladly
Gladly the customercentered AIpowered customer support platform is built around people not tickets. Unlike traditional ticketbased customer support solutions our software helps brands deliver radically personal service at scale by integrating every channelvoice email SMS chat social messaging and selfserviceinto a single lifelong conversation stream. Companies like Allbirds Bombas Crate & Barrel and Warby Parker use Gladly to create exceptional customer experiences transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility innovation and inclusivity. We foster a collaborative inclusive culture that prioritizes growth DEIB and meaningful connections. At Gladly people are at the heart of everything we do.
The Opportunity
Were looking for a visionary Director of Design to lead inspire and grow our talented design team shaping the future of customer service. Design is already part of what sets Gladly apart and youll continue to drive that differentiation forward.
Youll be a key strategic partner to the Product Engineering and Marketing leadership ensuring that designboth in the product and how we tell our storyremains a core part of our companys mission and success.
Youll be leading a team of impressive designers and championing our brand principles in everything we build. Our product takes inspiration from the best consumer experiences and customers rave about how the intuitive design helps them drive better and faster results. Youll be a playercoach both guiding the team and contributing directly to design efforts fostering a culture of collaboration innovation and continuous improvement. You will oversee both Product Design and Brand Design creating a cohesive design language across all aspects of Gladly.
If youre passionate about building products that people love crafting a compelling brand narrative and leading a team to do their best work we want to hear from you!
What Youll Do
- Lead mentor and grow a team of product and brand designers fostering a culture of creativity collaboration and continuous learning.
- Contribute to product and brand strategy often exploring new areas of opportunity.
- Establish and maintain design systems processes and tools to ensure consistency efficiency and scalability across both product and marketing design.
- Stay plugged in to industry trends and best practices in both product and brand design fostering fresh perspectives and innovative ideas to the team.
- Act as a playercoach contributing directly to key projects and initiatives and helping team members bring their best to each project.
- Oversee the user research process ensuring that design decisions are informed by user insights and data and that brand messaging resonates with our target audience.
- Drive the evolution of the Gladly brand identity and its expression across the product marketing materials website and all other touchpoints.
What Were Looking For
- 10 years of experience in design with at least 4 years in a leadership role managing and mentoring design teams.
- A strong portfolio showcasing a track record of designing and leading the design of successful usercentered products and impactful marketing campaigns ideally in the SaaS or enterprise software space.
- Exceptional leadership and communication skills with the ability to inspire influence and collaborate effectively with team members and stakeholders at all levels.
- A deep understanding of design principles and methodologies as well as brand strategy and marketing principles.
- A strong visual design aesthetic and a keen eye for detail.
- Experience building and scaling design systems and working with modern design and prototyping tools.
- Experience conducting and interpreting user research and quantitative inputs.
- A strategic mindset ability to connect design choices to broader company strategy and goals and ability to prioritize for outcomes.
- A drive for innovation creativity emerging technologies and pulse on design trends and user behaviors.
- Experience working in companies with very high design standards is a plus.
- Exceptional problemsolving and communication skills with a collaborative mindset.
- The ability to navigate ambiguity and manage multiple priorities effectively.
- A willingness to learn and contribute to a fastpaced team fueled by underdog grit and a shared passion for excellence.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a peoplefirst approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for inperson team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customerfirst mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Estimated Salary for this role: $173000$249000
The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles or annual bonus targets under Gladlys bonus plan for eligible roles. In addition to cash compensation all Gladlys employees are eligible to participate in Gladlys equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate including their career level skills experience specific geographic location qualifications and other jobrelated reasons.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a peoplefirst approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for inperson team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customerfirst mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Required Experience:
Director
Employment Type
Full Time
