Director of Account Management
Director of Account Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About The Institutes
Located in beautiful Malvern Pennsylvania The Institutes are a notforprofit comprised of diverse affiliates that educate elevate and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units people and organizations are empowered to help those in need with a focus on understanding predicting and preventing losses to create a more resilient world.
Additionally we understand the importance of worklife balancein 2024 named us a Top Workplace for the ninth year and USA Today named us a USA Top Workplace for the second year. We provide excellent benefits and a friendly teamfocused work environment to drive employee engagement.
Director of Account Management
The Director of Account Management is responsible for leading and developing a highperforming account management team to drive B2B client growth and satisfaction. This strategic role involves building strong relationships with key clients optimizing account management processes and collaborating crossfunctionally to ensure outstanding client experiences.
The ideal candidate is a dynamic leader with a proven track record of driving revenue growth scaling account management operations and fostering longterm client partnerships.
What Youll Do:
Leadership & Strategy
- Lead manage and develop a team of account managers fostering a culture of collaboration innovation and performance excellence.
- Develop and execute a comprehensive account management strategy to maximize client retention and revenue growth.
- Establish best practices KPIs and performance metrics to ensure the team meets and exceeds targets.
- Identify opportunities for process improvement and implement strategies to enhance operational efficiency.
- Develop and implement customer engagement strategies to increase satisfaction loyalty and advocacy.
- Actively manage top 35 Accounts
Revenue Growth & Retention
- Drive revenue growth through collaboration with Sales Account Executives (SAEs).
- Collaborate with the Director of Sales to align account management strategies with business goals.
- Utilize datadriven insights and reports (Excel Tableau and APEX) to identify opportunities for growth.
- Track client engagement through Salesforce CRM
CrossFunctional Collaboration
- Work closely with sales customer success accounts receivable and products to ensure a seamless customer experience.
- Provide feedback to sales team based on client needs and market trends.
- Partner with sales to develop client engagement initiatives case studies and success stories.
What Were Looking For:
- Bachelors degree preferred.
- 57 years of experience in consultative account management.
- Proven track record of leading highperforming teams and driving revenue growth.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication negotiation and relationshipbuilding skills.
- Experience working in insurance industry is a plus.
The Best Part The Benefits!
To enforce the importance of worklife balance employees enjoy excellent benefits including:
- 401(k) plan with company contribution up to 16
- Generous time off package that includes paid vacation personal sick and holidays
- Paid maternity and parental leave
- Tuition reimbursement
- Medical dental vision and prescription coverage
- On our Malvern campus: Free lunch every day when working on campus onsite fitness center and a beautiful 1.25mile walking path!
Required Experience:
Director
Employment Type
Full-Time
