Senior Analyst Operations Business Analytics
Senior Analyst Operations Business Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
At this time Wayfair does not provide sponsorship for employment authorization for this position.
At Wayfair were building industryshaping Operations infrastructure and capabilities to fuel growth and delight our customers. Were seeking bright curious and highenergy project managers to execute strategic initiatives that will propel Wayfair to $20B in sales and beyond.
Returns and Incident Prevention is a key priority for our business. We know that customers dont always love the product they receive or that issues can arise throughout an order. Our goal is to prevent these returns & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure contributing to the companys overall profitability and growth. Our team works with counterparts across Fulfillment Centers Home Delivery Operations Product Finance Transportation Logistics and Process Definition teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad business critical complex and highly crossfunctional.
We are looking for a datadriven and impactoriented person to drive an incident prevention roadmap within the supply chain that delivers on these objectives. The ideal candidate must be a highly flexible and hands on leader who understands how to effectively drive results in a fastpaced and rapidly growing company.
What Youll Do
- Generate actionable insights for policy and operational improvements
- Create automated reporting and dashboards to support process owners in driving desirable outcomes
- Translate KPI movements into recommendations for policy iteration implementation and process automation
- Take ownership of building a strategic roadmap for your team based on the overall agenda to improve customer reported incident rates and reduce incident exposure
- Manage multiple peer and upward technical and operational stakeholders to get their buyin to implement on your policy recommendations
- Operate as a cross functional think tank that understands customer needs and Wayfair & supplier processes then define design deliver transformational resolution journeys
- Partner with product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
- Be an effective contributor in a team that manages multiple priorities in a fastpaced environment with effective communication and thorough follow through problem solve situations requiring use of data collection and analysis
- Partner crossfunctionally with groups companywide including Product Finance Fulfillment Centers Industrial Engineering Transportation to drive alignment and against innovative solutions to challenging commercial problems intended to reduce financial incident exposure and drive customer happiness
- Contribute to the development of tools and processes that drive efficiencies for the team and simplify the daytoday operations.
- Be a great teammate! We seek candidates with a positive attitude collaborative spirit passion for solving problems and a sense of humor.
What Youll Need
- Bachelors degree in a quantitative field (e.g. engineering economics finance); Masters degree a plus
- 24 years total work experience with previous experience in ecommerce supply chain reverse logistics retail management finance or management consulting preferred.
- Advanced proficiency with SQL or Google Big Query along with Microsoft Excel or Google Sheets and data visualization tools such as Google Data Studio (Looker Tableau or PowerBI)
- Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
- Teamfirst attitude with enthusiasm for crossfunctional collaboration
- Passion for process optimization and transformation experience with complex operational process and performance improvement projects
- High attention to detail and proven ability to manage multiple competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
An Important Note about Wayfairs InOffice Policy:
- All Bostonbased interns Coops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Senior IC
Employment Type
Full Time
