UK Deskside Support Analyst
UK Deskside Support Analyst
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Job Description
The IT Support Technician is responsible for the day to day management and quality of incidents and activities that are required to be completed by the OnSite Support team.
Operating within the Rentokil Initial Service management framework the OnSite Support team is responsible for the day to day management of the user devices estate working closely with Service Delivery to ensure services are delivered within the agreed SLAs.
Act as a resource to assist in the implementation and delivery of projects.
Main Tasks:
Undertakes routine installations and deinstallations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures including where appropriate handover to the client.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Provides technical expertise to enable the correct application of operational procedures
Contributes to the planning and implementation of maintenance and installation work
Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains support documentation.
Requirements
Diagnosing and resolving complex IT related support requests (hardware software and applications)
Proven analytical approach to problemsolving
Having a good understanding of at least one hardware platform
o Dell HP
Having a good knowledge of two or more system software products which are used by the organisation
o Chrome OS Windows 10 Google Apps
Benefits
- Competitive salary
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age gender gender identity gender expression ethnicity sexual orientation disabilities religion or beliefs has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to () if you need anything
Be Yourself in Your Application! At Rentokil Initial we value innovation but we want to see the real you! While AI can help with structure and grammar make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
Required Experience:
IC
Employment Type
Full Time
