Head of Digital Customer Journey fmx
Head of Digital Customer Journey fmx
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Job Description
About us
Thrive on innovation with a global technology leader. Develop exciting customercentric digital solutions and business models in the diverse dynamic and stable work environment at ZEISS Digital Partners. Join our inspiring colleagues in a modern workspace and benefit from our open culture. Cooperating closely with our ZEISS businesses around the globe we enable the digital future @speed and @scale for ZEISS.
We offer
Modern technology stack with room for you to try things out in a hightech group
Munich based job with 4060 hybrid work
Excellent teammates and a lead to support your development from day one onward
Your role at ZEISS Digital Partners
In the Digital Customer Interaction (DCI) unit you will oversee the Digital Customer Journey Department which includes 39 team members across 4 teams with an emphasis on delivering an exceptional customer experience through online touchpoints such as B2B and B2C websites portals and applications. You partner up with senior management from all Strategic Business Units (SBUs) to refine and translate business goals into concrete implementation roadmaps with defined action paths for all involved parties. You are going to steer and manage the of those initiatives across the DCI units and in alignment with stakeholders in SBUs and Corporate IT including responsibility for overall program budgets and the definition of collaboration models.
Furthermore you will:
Lead empathically motivate and develop crossfunctional teams to build operate and scale digital products and projects for ZEISS customers worldwide
Organize and oversee stakeholder workshops and events for defining aligning and presenting digital strategies
Steer and collaborate with strategic partners and external support
Conduct demand analysis and implement DCIwide initiatives for organizational development
Conceptualize and ensure tracking of core KPIs and generate actionable insights across all products in alignment with the Analytics team
If you want to know more about the role kindly contact the responsible Recruiter: Sandro Phan .
Your profile
We recommend having at least 57 years of work experience in a role contributing to the delivery and operations of webshops web apps and/or websites
Proven experience in leading digital strategy and transformation initiatives within a corporate environment
Leadership experience with a focus on team development motivation and performance management
You can confidently navigate changes such as shifts in business needs or priorities and assist others in doing the same
You have a proven track record of winning colleagues from operational to top management level to drive your topics
Demonstrated ability to manage complex projects and programs ensuring delivery on time and within budget
Hold excellent English proficiency with German abilities considered a plus
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender nationality ethnic and social origin religion philosophy of life disability age sexual orientation or identity.
Apply now! It takes less than 10 minutes.
Your ZEISS Recruiting Team:
Sandro PhanRequired Experience:
Director
Employment Type
Full-Time
