Customer Engagement Manager
Customer Engagement Manager
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$ 60000 - 70000
1 Vacancy
Job Description
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Job Description:
MOVE YOUR CAREER FORWARDWITHRYDER!
If you are up to the challenge Apply Now to work for one of the largest and most respected names in Logistics Transportation Fleet Maintenance and Supply Chain Services in the World!
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including FullService Lease Programmed Maintenance Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEMs book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 14 units smaller less demanding National accounts smaller coordinated accounts whereby the economic buyer is not at this location(s).
In addition to a comprehensive benefit package a 401(K) Savings Plan with a company match discounted stock purchase options and performancebased annual cost of living increases we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peaceofmind that comes with working for a WorldClass Fortune 500 organization that has been in business for over 85 years with over 36000 employees worldwide.
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off for Military Veterans.
We are seeking the best and most promising candidates to provide creativity agility and superior customer service that will exceed our Customers you possess a strong work ethic and a burning desire to succeed and grow your career then we have an opportunity forYOU!
YouMUSTbe willing to commit yourself to align with our core values:Trust Innovation Expertise Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.
In additionYOUare the management and professional representative of the Ryder organization.
If your work experience and/or education aligns with the Requirements and Responsibilities listed belowAPPLY NOW!!
Essential Functions
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryders wallet share. Segment account base by opportunity for growth renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers business goals and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryders services portfolio. Update CRM with relevant account specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
Customer Education Providing customers with information on new services changes in policies and best practices for using the leased trucks efficiently.
Training and improvement of sales skills industry knowledge and personal growth needs.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Sales skills Required
Account Management skills Required
Negotiation skills Required
Contractual leasing Required
Pricing Required
Qualifications
Bachelors degree in business marketing or transportation or equivalent experience Required
2 years or more experience providing service to customers. Required
2 years or more experience selling to customers. Required
Travel
Yes Greater than 60
Compensation: Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicants skills; prior relevant experience; certain degrees or certifications etc.
The base salary for this position ranges from $60000 to $ addition the role is eligible for a sales commission plan paid out monthly. Total annual earning potential will be around $100000.
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#INDexempt
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Job Category
Outside SalesCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
$60KMaximum Pay Range:
$70KBenefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
Manager
Employment Type
Full-Time
