Customer Service Specialist - Occupational Health - South Dixie

Are you passionate about improving our communities through high quality convenient and connected Occupational and Employee Health

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery along with a desire to join a growing service line.

Apply today to learn more about joining a team that is supporting. the businesses and industries in our communities! Be part of our growing organization that will deliver health and wellness to the infrastructure of Lima Ohio.

WHY you should join our Team:

Easy: Mercy Health makes it easy for you to work in a setting where you can practice at the top of your license/skill level while our clinics with no holidays and no weekends offer you a good worklife balance.

Welcoming: Each center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.

Connected: We are part of Bon Secours Mercy Health where you will experience the support of a reputable system and the resources and benefits that will keep you connected to a community of providers and to specialists and services when patients need more advanced care.

About Us

As a faithbased and patientfocused organization Mercy Health exists to enhance the health and wellbeing of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Mercy Health seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Part Time Position 24 hours per week

This role will support both administrative and clinical duties in the occupational health service line. They will provide operational support through coordination of care and ensure required documentation and reporting is achieved. This position plays a key role in the coordination of various occupational health services including but not limited to drug screening substance abuse testing workers compensation assessments and beyond.

Essential Job Functions

• Provides patient care according to provider instructions and clinical protocols within their scope of training or certification within the occupational health service line
• Performs basic office functions such as answering phones addressing client questions scheduling filing coordinating efficient patient flow
• Responsible for coordination of care (scheduling testing reporting) and obtaining records for patients referred to a specialist diagnostics therapy etc.
• Initiates and maintains appropriate documentation while maintaining a comprehensive filing system for correspondence records and administrative data with systematic indexing
• Maintains appropriate inventory of all laboratory and testing supplies to perform services such as but not limited to vision & hearing screenings spirometry EKG drug & alcohol screens and more
• Collaborates with billing to ensure accuracy with financial aspects of service line
• Supports onsite service coordination within client companies which may include oncall and/or afterhours
• This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

• BLS Basic Life Support American Heart Association required
• BAT DOT Urine Drug Screen PFT Hearing Conservation Medical Coder preferred

Education

• High School Diploma required
• Associates Degree preferred
• Work Experience
• 2 years of experience in industry or an office or medical environment preferred
• Training
• SYSTOC Electronic Health Record preferred
• OSHA recordability access to care obtaining authorization Workers Comp Preferred
• Hair Saliva DOT Urine and BAT Collection Preferred
• Office Operations Preferred
• Additional Job Description