Associate Client Information Director Med Tech Client Segment
Associate Client Information Director Med Tech Client Segment
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$ 99500 - 212600
1 Vacancy
Job Description
Job Description: MedTech Client Information Manager (CIM)
IQVIA
Position Overview
The MedTech Client Information Manager (CIM) will be responsible for ensuring that IQVIA MedTech clients receive the highest level of information services support tailored to their unique needs. By leveraging the best practices and strategies we have developed for our big pharma clients we aim to enhance the service experience for our MedTech segment fostering stronger partnerships and driving better outcomes. This CIM role will involve close collaboration with various teams across the organization to ensure that our clients information needs are met efficiently and effectively.
Key Accountabilities
- Manages and coordinates:Delivery and support of IQVIA information assets national subnational patient claims data offerings across multiple internal and external client stakeholders by following IQVIAs best practices to achieve service levels client satisfaction and ensure revenue attainment.
- Client Delivery & Support: Represents all IQVIAs information assets delivered to the MedTech client organization.
- Account Management:Manages complex large account(s) across multiple stakeholders.
- Strategic Planning:Develops a strategic and tactical understanding of the clients business issues and creates a compelling support plan including data governance change management client education to meet the clients needs.
- Client Relationship Building:Builds client relationships across the client organization including commercial operations data governance market research forecasting sales operations IT and procurement.
- Quarterly Reviews:Accountable for driving quarterly information/business reviews with key client stakeholders.
- Data Governance:Partners with the client and IQVIA centers of excellence to implement data governance best practices coordinates the impact assessment and recommendations for data events and product enhancements.
- Issue Resolution:Resolves first line service issues and coordinates second line support issues with the appropriate teams.
- Performance Monitoring:Ensures that service levels key performance indicators (KPIs) contract specifications and product deliverables meet clients expectations including timeliness and quality.
- Proposal and Contract Development:Participates in information proposal and work order development and contract renewals.
- Business Development Coordination:Coordinates business development and service activity with the Account Director Sales Consulting and Service Specialists to validate opportunities to achieve revenue and client satisfaction targets.
- Strategic Expansion:Develops strategy for expanding the clients utilization of existing information services and identifies new business applications.
Minimum Education Experience & Specialized Knowledge Required
- Bachelors degree or equivalent
- Five 5 to eight 8 years relevant account management experience and/or delivery management experience (preferred) and/or pharmaceutical commercial operations experience
- General knowledge of IQVIA offerings account management and the pharmaceutical marketplace
Additional Requirements
- Communication Skills
- Account Development/Management Skills
- Analytical Skills
- Marketplace Knowledge
- Relationship Building Skills
- Problem Solving
- Matrix Management
Position will require travel to client sites as needed.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $99500.00 $212600.00. The actual base pay offered may vary based on a number of factors including jobrelated qualifications such as knowledge skills education and experience; location; and/or schedule (full or parttime). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Director
Employment Type
Full-Time
