Help Desk Support Specialist II
Help Desk Support Specialist II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EBSCO Industries Inc. (EBSCO) headquartered in Birmingham Alabama is one of the largest privately held and familyowned companies in the United States. EBSCO was founded in 1944 by an entrepreneur who was passionate about honoring our commitments to our customers rejecting the status quo and seeking to continuously improve our team. We continue to operate that way today with a passion for our people and our businesses succeeding together. EBSCO has grown and evolved over time into a holding company with a global portfolio comprised of dozens of entities in over 15 separate industries/markets including Information services outdoor products real estate manufacturing and distribution and insurance services. We provide valuable support services to our subsidiaries to support their growth. We hire passionate people driven to grow because we know the success of EBSCO depends on the longterm success of our businesses and our teams.
Job Summary
Responds to enduser requests for technical assistance by phone email or ticketing system. Troubleshoots and resolves basic computer application system device access or performance issues. Uses established processes and procedures to document track and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research troubleshoot and deliver solutions. Advises users on the methods steps and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices set up user profiles or reset passwords. Fulfills all service level standards for response time and quality.
Job Responsibilities
Answer calls emails Teams messages from team members
Direct to ServiceNow for ticket creation
Priorotize tickets based on need
Job Requirements
1 year of experience (Intern expereince included) as a Help Desk Representative
Essential Job Function
Standing for long periods
Lift 50 pounds
Crouching/bending under desks
We are an equal opportunity employer and comply with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color sex pregnancy status age national origin or ancestry ethnicity religion creed sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment.
We comply with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full Time