Revenue Senior Agent
Revenue Senior Agent
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1 Vacancy
Job Description
The work we do matters!
Hiring Agency:
Revenue Agency 16
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
This is advanced specialized work in the Department of Revenue involved with analyzing tax returns for complete and accurate information. Communicates with all levels of staff including management to resolve tax issues. Expert in specific tax categories provide technological and procedural assistance to resolve complex tax issues. Collaborates regarding complex tax situations involving statutes regulations and other policy matters. Ensure returns are processed efficiently accurately and timely. Updates and writes procedures as needed. Provides institutional knowledge and system changes suggestions required to implement and support multiple tax programs. Receive and provide written and verbal communication to resolve taxpayer filings.
Job Duties include:
1. The Revenue Senior Agent resolves complex issues that cannot be resolved by teammates and answers complex processing questions from management and staff within the agency regarding tax programs. This includes written correspondence and phone calls with taxpayers accountants attorneys and other authorized representatives.
2. Continual monitoring of teammates daily work performance and providing input to supervisors for initial probation and performance evaluations.
3. Identifies internal programming and software issues and resolves with IT staff.
4. Extensive one on one training of teammates.
5. Is a work leader plans directs and assigns work with limited supervision.
6. Responsible for making computer system suggestions to improve the accuracy and efficiencies for processing tax returns testing new changes prior to implementation to ensure a proper outcome.
7. Create and maintain procedures for all processes in assigned area.
Requirements / Qualifications:
Minimum Qualifications: Associates Degree in business plus two years of experience with tax return preparation business ownership and operation account research and analysis or interpretation and application of policies laws rules or regulations OR three years of increasingly responsible experience with tax return preparation business ownership and operation account research and analysis or interpretation and application of policies laws rules or regulations.
Preferred Qualifications: oneyear experience in researching and analyzing tax returns and interpretation of tax policies laws rules or regulations.
Knowledge of: processes and/or procedures for processing tax returns; mathematics and accounting; resources available for researching tax laws rules and regulations.
Skills in: identifying trends and/or unique sets of data; recognizing priorities; good judgment and logic in solving problems.
Ability to: communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data/information from computer generated reports; set priorities; relate effectively with people representing a wide variety of backgrounds; interpret difficult tax situations for taxpayers; determine why a taxpayer is not following the tax laws; use independent judgment; monitor the work of others.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Required Experience:
Senior IC
Employment Type
Full-Time
