IT Support Technician
IT Support Technician
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Job Description
Your future is bright at AGAT!
At AGAT Laboratories we are the next step in your career! By joining AGAT you become part of a dynamic purposedriven team that fosters innovation collaboration and personal growth. Our dedicated professionals come together every day with passion and determination leveraging cuttingedge science to deliver solutions that drive progress and create a more sustainable healthier world.
What you will be doing:
At AGAT Laboratories we recognize and value our employees by offering a competitive benefits package including:
AGAT Laboratories is a premier fullservice laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry biochemistry chemistry microbiology geology and engineering enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining Environmental Energy Transportation Industrial AgriFood and Life Sciences.
We pride ourselves on our stateoftheart technology diverse expertise and commitment to providing precise timely and reliable results. Beyond our technical excellence AGAT Laboratories believes in the power of strong client relationships fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts supporting initiatives that improve education environmental stewardship and community wellbeing.
Through partnerships with local organizations volunteer activities and donations the AGAT Foundation champions programs that inspire future generations promote sustainable practices and provide support to those in need. Whether funding scholarships participating in environmental cleanups or supporting health and wellness initiatives AGAT is deeply invested in giving back.
Our work extends beyond the laboratorywere committed to creating a brighter future for our employees clients and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer committed to fostering an inclusive and barrierfree workplace. If you require accommodation during any stage of the recruitment process please inform us confidentially and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
At AGAT Laboratories we are the next step in your career! By joining AGAT you become part of a dynamic purposedriven team that fosters innovation collaboration and personal growth. Our dedicated professionals come together every day with passion and determination leveraging cuttingedge science to deliver solutions that drive progress and create a more sustainable healthier world.
What you will be doing:
- Provide technical support by assisting the IT management group on various proprietary software and hardware applications such as conducting phishing test following up on completed IT tickets
- Work with helpdesk/network technicians by gathering information about new and ongoing IT projects
- Ability to communicate technical information
- Good understanding CyberSecurity awareness
- Proficient with ticketing monitoring and asset IT management systems
- Enjoy working within a fast paced multitasking team environment
- Demonstrate escalation best practice time management as well as followup skills
- Excellent written and verbal communication skills is required
- Responsive/flexible attitude to meet operational business needs
- Able to sit/stand for extended periods; move/lift related equipment to and from sites
- Candidate must be willing and able to work outside of regular hours as needed
- Preference will be given to applicants with a reliable personal vehicle
- Willing to use personal cell phone for business use. A phone allowance will be provided
- Some travel between business locations may be required
- Other daily duties may be added and/or assigned as needed
- Postsecondary degree or technical diploma in computer science or equivalent experience is preferred
- Knowledge in supporting Windows environments
- Experience with office 365 and advanced antivirus/ransomware protection software including understanding security AI technology
- Advanced Microsoft Excel skills and understanding of basic PowerShell scripting considered an asset
- Knowledge of NOC monitoring software as well as cybersecurity training and awareness considered an asset
- Excellent written and verbal communication skills is required
- Bilingual (French) is an asset
At AGAT Laboratories we recognize and value our employees by offering a competitive benefits package including:
- Comprehensive health dental and vision care.
- Paid vacation and flexible sick time.
- Employee Assistance Program (EAP).
- Longterm disability and life insurance.
- Professional development opportunities.
AGAT Laboratories is a premier fullservice laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry biochemistry chemistry microbiology geology and engineering enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining Environmental Energy Transportation Industrial AgriFood and Life Sciences.
We pride ourselves on our stateoftheart technology diverse expertise and commitment to providing precise timely and reliable results. Beyond our technical excellence AGAT Laboratories believes in the power of strong client relationships fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts supporting initiatives that improve education environmental stewardship and community wellbeing.
Through partnerships with local organizations volunteer activities and donations the AGAT Foundation champions programs that inspire future generations promote sustainable practices and provide support to those in need. Whether funding scholarships participating in environmental cleanups or supporting health and wellness initiatives AGAT is deeply invested in giving back.
Our work extends beyond the laboratorywere committed to creating a brighter future for our employees clients and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer committed to fostering an inclusive and barrierfree workplace. If you require accommodation during any stage of the recruitment process please inform us confidentially and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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