Crisis Advocate PT
Crisis Advocate PT
Posted on :
20-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Crisis Advocate (PT)
Department: Client Services
Reports To: Crisis Advocate Hotline Managers
FLSA Status: NonExempt
Hours per week: 24
Salary Range: $17.11 $20.00 / hr
Job Summary
The position is responsible for performing traumabased first responder crisis intervention with survivors of domestic violencein the field including hospitalswith the Las Vegas Metro Police Department and volunteers of the PS417 program assessing a victims safety and immediate needs to provide the highest level of care and support. When not in the field the Advocate acts as backup support personnel to the Crisis Hotline Advocates by providing traumainformed crisis intervention over the phone and chat/text line. The position involves efficiently processing legal emergency protection order documents online. In addition to infield first responder crisis intervention this role provides safety planning information and referrals to work schedule and days off will depend on department needs.
Essential Duties and Responsibilities:
- Ascertain survivors needs and provide crisis intervention.
- Utilize all resources to offer every victim options for a safer place safety plan and resources.
- Keep abreast of domestic violence services and resources to deliver highquality service.
- Log every call into the database to ensure accurate and complete data collection.
- Adhere to SafeNests clientfocused traumainformed policies and procedures while performing daytoday activities to ensure successful operation within the department.
- Utilize knowledge in traumainformed care to provide the best response to victims on site.
- Exhibit positive teamwork by collaborating with volunteers and/or staff on difficult calls.
- Provide support to and maintain positive communications with the PS417 Volunteers.
- Act as a point of contact for a pool of volunteers on each shift.
- Provide support to the Crisis Advocate Hotline staff answering phones when not in the field.
- Complete Emergency Protection Orders over the phone.
- Adhere to agency standards of ethics and confidentiality.
- All other duties as assigned.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified.
Skills and Qualifications
Skills and Qualifications
To perform this job successfully an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- AA degree in human services social work victims services criminal justice or related field and one year of social services experience. A combination of experience and education may be considered.
- Excellent written and oral communication with consideration of all audiences including but not limited to victims in crisis judges and law enforcement.
- Knowledge and understanding of community resources.
- Adaptability to manage competing demands changes in the work environment and situations at hand.
- Ability to consistently demonstrate empathy compassion and care to all callers.
- Ability to deal with frequent change delays or unexpected events.
- Strong problemsolving abilities.
- Strategic and critical thinking skills.
- Ability to speak and enter data into databases or computer systems concurrently.
- Ability to type 25WPM required.
- Valid drivers license with a clean driving record.
- Fluency in English and Spanish is preferred.
This job description is not intended to be allinclusive; the employee will be expected to perform other reasonably related job duties as assigned by the immediate supervisor or other management as required.
Physical Requirements and Work Conditions
Physical Requirements and Work Conditions
The physical demands described here represent those that an employee must meet to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25lbs.
- Must be able to sufficiently hear communication via phone/headset to enter conversations into the database.
- Must be able to communicate verbally in English so that callers victims and staff can understand and communicate effectively.
- Must be able to sit and work on a computer for 8 hours per day.
- Must be able to drive to calls in the field using apersonal vehicle. Mileage is reimbursed at the federal rate.
- Must have a smartphone capable of downloading and operating a dispatching app.
- Work Environment and Other Requirements:
- The office is located at SafeNest headquarters.
- All calls are in the field with Las Vegas Metro law enforcement officers in direct contact with a person who has just experienced domestic violence.
- The noise level in the work environment varies.
- Will be required to usepersonal vehicleto go to calls in the field with Metro. SafeNest reimburses mileage at the federal rate.
Equal Opportunity Employer
SafeNest is an Equal Opportunity Employer that does not discriminate based on actual or perceived race creed color religion national origin ancestry citizenship status age disability sex marital status veteran status gender identity sexual orientation genetic information or any other characteristic protected by applicable federal state or local laws.
Employment Type
Part-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
