Client Care Advisor
Client Care Advisor
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Job Description
If you enjoy providing great service and working in a team we have just the opportunity for you at our Bodmin practice
About us:
An ISFM silver award cat friendly practice we have access to all the latest technology and facilities have RCVS Small Animal Accreditation and an ever growing and loyal client base.
Were passionate about following the guidance of the BVA good workplace also investing in one of the team being a Mental Health First Aider. Were a small welcoming team who bring a real family feel to the practice and are always open to new ideas that will drive us forward with each member of the team bringing something unique and having their own areas of interest.
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets providing a link between clients and the clinical team. Your ability to build strong relationships with our clients their pets and the practice team will be critical to your success.
Your great client service during a clients visit will make sure that their absolute satisfaction is given and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support guidance and expertise managing payments and future bookings confidently. Coordinating the smooth running of the daytoday routines of the practice will be done using our online booking system so computer literacy is a must.
This role can be full or part time working between 2040 hours a week with 1 in 4 Saturdays working 8am 4pm. Full time shifts will be 8 hours Monday Friday with the following times
- 8am 4pm
- 9:30am 5:30pm
- 11am 7pm
Part time hours will include some longer and shorter days
The attributes required
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully uptospeed with the practice services and any additional services available.
- You are calm attentive and always focus on the clients needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppys first visit to the vet.
- Your personality is infectious and along with your fellow colleagues you create a welcoming and friendly atmosphere in the practice.
- Receptionist experience would be preferred but not essential
In short you like to be busy enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return we offer such benefits as 20 discount at the Vet Group Pets at Home and the Groom Room access to discounts and cashbacks inhouse career development opportunities pension and holiday allowance as well as free car parking.
Location: PL31 2GA
Pets just see people. They arent biased and they dont discriminate. We take our inspiration from pets and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience dont perfectly align if you think you can make a unique contribution through your values and behaviours we want to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Advisor
