Field Software Support Specialist CEE Indirect
Field Software Support Specialist CEE Indirect
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Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available please contact us for more details!
We dont just build technology. We build hope.
Here at Elekta you will make a difference. Our mission is to improve patients lives by working together with our customers. We believe in taking an open and proactive approach in our practices enabling us to build strong partnerships and meet evolving patient needs no matter where they are in the world. We dont just build technology; we build hope.
What youll do at Elekta:
Your role will include (but not too limited to):
The Field Software Support Specialist is the central point of contact for our customers within the assigned territory for servicerelated topics concerning Elekta software solutions and their interfaces to thirdparty products. The key activity of the role is to support customers with their product issues by taking ownership of planning prioritization and completion of service activities in Windows Server and SQLbased clinical customer environments with the help of remote support and onsite visits to the customer. In addition the Field Software Support Specialist is responsible for the firstlevel training of the local service organization to improve software expertise.
Responsibilities:
Central contact person for our customers within the assigned area for servicerelevant topics regarding Elekta software solutions and their interfaces to thirdparty products
Perform proactive service through remote monitoring of the assigned systems
Primary resource for answering phone calls from customers seeking product support.
Troubleshoot and resolve technical product issues in WindowsServer and SQLbased clinical customer environments in a timely manner
Prioritize plan and execute service activities to ensure that customer inquiries are processed promptly and answered to the customers complete satisfaction in the shortest possible time
Document all customer incidents and technical solutions in accordance with Elekta policies and local regulations
Manage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within Elekta
Escalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution times
Be flexible to visit customer sites for troubleshooting purposes at short notice.
Create plan and deliver firstlevel trainings for the local hardware service organization to improve software expertise
Be the owner of the customer satisfaction on Elekta software products and proactively propose improvements
Constant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.
What You Bring
Completed studies in a field of information technology or similar engineering sciences
Experience with troubleshooting Windows client and server operating systems virtualization and remote access tools Citrix networking configuration troubleshooting and Microsoft SQL installation/configuration is essential.
Experience in medical imaging linear accelerators and/or clinical use of radiotherapy products is desirable
Experience in a support environment is desirable
Excellent knowledge of local language and good knowledge of English both written and spoken
Strong analytical skills with an excellent feel for dynamically changing situations and priorities
Interest and curiosity in acquiring knowledge independently.
Strong communication skills and enjoy interacting with people
High degree of selforganization ability to work in a team and personal responsibility
Exceptional selfmotivation and flexibility
Able to travel up to 20 and it would be ideal if you lived close to an airport around a 2hour drive as travel will be required for this position.
What youll get:
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer care. In addition to this Elekta offers a range of benefits.
Group Income Protection
Private Medical Insurance
Pension
Dependents Pension
Training programme
Bonus Scheme Policy
Flexible working hours
Life Assurance
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and rsum in English via the Apply button. Please note that we do not accept applications by email.
Your Elekta contact
For questions please contact the responsible Global Talent Acquisition Partner Pousette Nidhi at
We are an equal opportunity employer.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
About Elekta
As a leader in precision radiation therapy Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve prolong and save the lives of people with cancer and brain than 6000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable outcomedriven and costefficient solutions to meet evolving patient needs improve lives and bring hope to everyone dealing with cancer. To us its personal and our global team of 4700 employees combine passion science and imagination to profoundly change cancer care. We dont just build technology we build hope.
Elekta is headquartered in Stockholm Sweden with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information visit or follow @Elekta on Twitter and on LinkedIn.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
