Customer Service - Auto Claims Unlicensed
Customer Service - Auto Claims Unlicensed
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Job Description
Why USAA
At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. Theres a lot to learn but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive fully paid fourmonth training program includes all training materials licensing costs class discussions handson training elearning modules and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.
Our inoffice development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months inoffice youll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.
We are currently seeking dedicated professionals to work in our Tampa office 17200 Commerce Park Blvd Tampa FL 33647 OR 9527 Delaney Creek Blvd Tampa FL 33619 as a Customer Service Claims Representative. You will be part of an outstanding contact service center where you will focus on providing claims service to members regarding the initial contact on all auto First Notice of Loss (FNOL) claims. In addition you will respond to status inquiries from various parties document reported losses set appropriate expectations provide proactive communications advice and empathy to our members.
What youll do:
- Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services as needed to proactively move claims forward to the furthest point in the process within scope of role and expectation.
- Create loss reports describe or verify coverage as appropriate and initiate the most effective method of damage assessment to assign for file handling.
- Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
- Resolve status inquiries and when appropriate route to handling adjuster.
- Effectively operate in a fastpaced highvolume contact center environment taking backtoback calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
- Apply strong time management skills by closely adhering to assigned work schedule.
- Embrace continuous improvement and development through coaching and collaboration with manager and team members.
- Use strong call management skills by assisting members within a timely manner and limiting nonproductive time.
- May assign or initiate emergency services when required on specific claims.
- Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends and/or holiday work outside normal work hours.
- Work various types of claim loss notices and inquiries including ones of higher complexity and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.
What you have:
- High School Diploma or GED
- Ability to provide exceptional customer service for our members by using active listening verbal and written communication skills to communicate clearly professionally and empathetically.
- Highly developed interpersonal skills to collaborate effectively in a fastpaced team environment.
- Ability to prioritize and multitask while navigating through multiple business applications.
- Successful completion of a jobrelated assessment(s) is required.
- May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner
Compensation range: The hiring range for this position is: $43750 to $44750.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy bestinclass benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits visit our benefits page on
Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Employment Type
Full-Time
