Dutch-speaking Virtual Assistant

The Outsourcing Partners

Posted on : 19-04-2025

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1 Vacancy

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Jobs by Experience

1-3years

Job Location

National Capital Region - Philippines

Monthly Salary

PHP 100000 - 100000

Vacancy

1 Vacancy

Posted on : 19-04-2025

Job Description

This is a remote position.

Key Job Purpose

The Dutchspeaking Virtual Assistant is the togo for helping our English and Dutchspeaking Business Partners get the best possible support from TOP.

In this role you ll make a real impact by ensuring Dutchspeaking Business Partners and customers receive fast highquality support especially during peak times. You ll be part of a customerdriven team reducing wait times improving the overall experience and gathering feedback to help shape our product. With your clear communication and problemsolving skills you ll boost customer satisfaction and play a key role in TOP s growth in Dutchspeaking markets.

Accountabilities

In this role you will support customers across multiple channels (email tickets chats and calls) in both English and Dutch ensuring quick responses and maximum availability.

With clear and effective guidance help new customers get the most out of our Business Partner s service and offerings. Lead customers through onboarding making sure they have a smooth and successful start with TOP and/or our Business Partners.

Aside from that the Dutchspeaking Virtual Assistant will ensure that all enquires are given a suitable solution follow up action and response on behalf of TOP and/or our Business Partners by using advanced AI and workflow automation tools.

Through the gathering and sharing of product feedback from Dutchspeaking customers the Dutchspeaking Virtual Assistant helps improve our platform processes and overall user experience.

In this role it is expected to actively participate in internal projects internal & external training sessions sharing knowledge and collaborating with the team to grow learn and contribute to company success.

Requirements

The ideal candidate would have:

1 years of experience in Customer Support or other customerfacing roles

Fluent or Native in Dutch with a strong command of English to connect with a diverse customer base

Strong written and verbal communication skills

Tech savvy with AI & workflow tools

Excellent time management skills able to prioritize and staying organized

Highly detailoriented

Affinity with bookkeeping and/or ability to analyze financial records is a big plus

Selfmotivated and independent

Highly driven and willingness to learn new tools and software.

A positive Can Do attitude.

Patient and active listener.

Passion for service.

Benefits

Dutch Language Premium
13th Month
HMO
Paid Leave
Permanent Work From Home

The ideal candidate would have: 1+ years of experience in Customer Support or other customer-facing roles Fluent or Native in Dutch, with a strong command of English to connect with a diverse customer base Strong written and verbal communication skills Tech savvy with AI & workflow tools Excellent time management skills, able to prioritize and staying organized Highly detail-oriented Affinity with bookkeeping and/or ability to analyze financial records is a big plus Self-motivated and independent Highly driven and willingness to learn new tools and software. A positive Can Do attitude. Patient and active listener. Passion for service.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

The Outsourcing Partners

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Dutch-speaking Virtual Assistant

The Outsourcing Partners

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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