Assistant Lodge Manager
Assistant Lodge Manager
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16000 - 20000
1 Vacancy
Job Description
Kendrick Recruitment is now seeking an experienced Assistant Lodge Manager for a prestigious luxury safari lodge based in the North West. This is an exceptional opportunity for a hospitality professional with strong operational guest relations and team management skills to join an awardwinning team in a remote bush setting.
Key Responsibilities:
Oversee and support daily lodge operations including housekeeping front office food & beverage and safari coordination
Ensure efficient and highquality service delivery across all departments
Monitor guest satisfaction address complaints and ensure consistent positive guest experiences
Host guests during mealtimes and activity stops providing personalized attention
Coordinate with chefs and kitchen teams to ensure timely and quality dining experiences
Manage inventory stock control and procurement processes
Assist with the implementation and maintenance of Standard Operating Procedures (SOPs)
Maintain compliance with health safety and hygiene regulations
Staff Management:
Schedule shifts and manage staff workload effectively
Conduct performance reviews and deliver constructive feedback
Foster a positive work culture promoting teamwork and service excellence
Provide training and development in line with company standards
Ensure staff adhere to company policies and uphold lodge standards
Financial & Administrative Duties:
Assist in budgeting cost control and financial reporting
Monitor sales trends and recommend pricing or product adjustments
Manage supplier relationships and ensure timely procurement
Oversee daily cashups reconciliations and maintain accurate records
Health Safety & Compliance:
Enforce hygiene food safety and health regulations
Monitor sanitation in all service areas and ensure guest safety
Coordinate with maintenance teams to ensure lodge facilities are in excellent condition
Guest Relations:
Welcome guests upon arrival and manage the checkin process
Handle guest feedback inquiries and special requests professionally
Adapt activity planning to tailor experiences to guest preferences
Requirements:
3 5 years experience in a fivestar lodge or hotel in an Assistant Management role
Strong knowledge of Food and Beverage operations
Proven financial acumen and administrative skills
Excellent communication and interpersonal skills
High attention to detail and a passion for delivering luxury guest experiences
Computer literacy and working knowledge of reservation systems
Understanding of labor law and disciplinary procedures
Ability to lead motivate and mentor staff effectively
Willingness to work in a remote bush location
Knowledge of PAN systems is advantageous
Proficiency in a second language is beneficial
If you meet the above criteria and are ready to take the next step in your hospitality career send your CV to Kendrick Recruitment to apply.
Employment Type
Full Time
