Assistant Manager - Butler
Assistant Manager - Butler
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Butler Operations
- To supervise Butler Supervisors and Butlers on duty
- To maintain the quality and consistency of standard and to train the Butlers on improvement areas
- To concentrate supervision on Floor Butlers Reception Butler Private Dining Butler and Butler Hotline
- To increase guest interaction and to drive the Trust you score of the property.
- To assist the Head Butler in achieving the KPI of the department.
- To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
- To push all Butlers to compile and record guest preferences like and dislikes and to track it in preference sheet.
- To ensure through effective supervision that all services offered are always available and provide alternatives
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Responsible for promoting Palace facilities services and product to the targeted guest group
- To assist Head Butler to resolve any issues.
- To meet and welcome most of the guests personally
- To interact with guests as much as possible to ascertain preferences dislikes and overall experiences at Fairmont Udaipur Palace.
- To regularly inspect the quality of service provided by all Butlers and to ensure that all services are delivered according to standard
- To share with Head Butler any complaints guests comments and problems.
- To take appropriate action to resolve guests complaints (Housekeeping Butlers Front Desk Concierge and Laundry)
- To assist Front Office Department Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
- To maintain appropriate knowledge about local area events happening in Udaipur & around the world
- To supervise butler pantries.
- To assist Head Butler for Operating Equipment inventory
- Check Butlers grooming in accordance with hotel standard.
- Work closely with Housekeeping to ensure correct room status at all times.
- To handle any DND room within 24 hours.
- Log security incidents and accidents in accordance with hotel policies and procedures
- Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
- To support the implementation of Fairmont core values
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel Word & PowerPoint
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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