Senior Business Process and Data Consultant

This role will directly contribute to the development of products processes services and experiences that make the world of work better for all ServiceNow employees. It is responsible for enhancing the efficiency effectiveness and overall performance of the Global People functions by analyzing processes identifying areas for improvement and implementing datadriven solutions to streamline operations reduce waste increase capacity and enhance the employee experience.

A key focus of this role is on process measurementleveraging data analytics and process mining to establish baseline metrics monitor performance and quantify improvements over time. By identifying and tracking critical process metrics this role will ensure that any changes implemented drive measurable sustainable improvements. It will utilize core Lean Six Sigma methodologies Kaizen agentic AI & RPA and other core quality principles to continuously refine processes based on actionable insights.

What you get to do in this role

• Responsible for the optimization of E2E Global People operational processes to enhance efficiency quality productivity and employee experience
• Scope incorporates crossfunctional initiatives inclusive of process technology and performance improvement efforts. You will ensure each initiative has clear benefits that are measured throughout the delivery and realized post implementation
• Apply advanced Lean Six Sigma methodologies (DMAIC DFSS etc. to drive datadriven improvements.
• Lead and mentor project teams to optimize current processes and develop new processes to support programs and initiatives. Provide guidance support and coaching on the use of lean Six Sigma tools to project team members to drive sustainable process optimization.
• Utilize datadriven approaches to analyze existing processes identify inefficiencies bottlenecks and implement improvement opportunities.  Conduct root cause analysis to understand underlying issues impacting performance.
• Develop innovative solutions and implement best practices to streamline processes standardize eliminate waste create capacity and optimize resource utilization. Employ Lean Six Sigma tools and methodologies to drive measurable improvements.
• Partner with Digital Technology to leverage the ServiceNow platform and GenAI solutions for process automation selfservice data analytics and reporting. Identify opportunities to optimize existing HR systems and tools or implement new technologies to enhance Global People operations.
• Establish metrics and control mechanisms to monitor process performance and track improvements.  Continuously analyze performance data identify trends and make datadriven recommendations for further improvement.
• Develop dashboards and reporting to track and measure performance of key processes. Present findings and recommendations to senior leadership and other stakeholders using data visualization and storytelling techniques.
• Guide and mentor Black Belts and Green Belts ensuring they have the tools and support needed to succeed.
• Provide ongoing training and development for Black Belts Green Belts and other staff on Lean Six Sigma tools methodologies and techniques.
• Foster culture of innovation and continuous process improvement within Global People
• Share best practices lessons learned and success stories across the organization to promote a culture of continuous learning and improvement and enhance the capabilities of teams in process optimization methodologies.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• 8 years of experience leading largescale process transformation and change initiatives driving measurable operational improvements in a global environment.
• Certified Six Sigma Black Belt (Master Black Belt preferred) with deep expertise in process optimization preferably within hightech operationsfocused industries.
• Proven ability to leverage the ServiceNow platform to enhance customer and employee workflows resource planning and overall process visibility.
• Demonstrated success in delivering global transformation initiatives with significant impact on operational efficiency quality cost reduction and scalability.
• Extensive knowledge of teaching and applying Lean Six Sigma methodologies tools and techniques including DMAIC Value Stream Mapping Kaizen Root Cause Analysis and Statistical Process Control.
• Advanced proficiency in data analytics with handson experience using Excel (Power Query PivotTables) Power BI Tableau and other visualization tools to uncover performance trends and monitor key metrics.
• Skilled in using process mining tools (e.g. Celonis ServiceNow UiPath Process Mining) to understand the what within systems and uncover the why through datadriven root cause analysis.
• Proficiency in process mapping and modeling tools and experience integrating insights with enterprise systems ERP platforms and automation solutions.
• Strong background in deploying business process automation technologies such as Power Automate Robotic Process Automation (RPA) and AIdriven tools to enhance process efficiency without waiting for core platform updates.

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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