ITAM Data Technology Lifecycle Manager
ITAM Data Technology Lifecycle Manager
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Job Description
Digital Technology
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
The Role
As an ITAM Data & Technology Lifecycle Management Lead this role involves managing technology refresh cycles globally optimizing costs maintaining compliance and supporting business continuity through strategic asset planning. You will be responsible for understanding data and turning it into information that can offer ways to improve business processes and outcomes. You will gather information from various sources and interpret patterns and trends such as computer refresh planning/EOL interpretations and comparative software products in use to help identify costsaving and/or timesaving opportunities. Once data has been gathered and interpreted you will report back on what has been found in a comprehensive report to the relevant stakeholders.
In addition this includes maintaining the software and hardware process portfolio throughout its life cycle from acquisition through final disposition. You will ensure compliance manage software renewals handle lifecycle planning and processes optimize costs and work with partners to ensure timely delivery of software and hardware assets and perform quarterly business reviews for local suppliers.
What you will do
You will track and manage IT assets from acquisition to retirement for the U.S. and LATAM. You will develop and maintain lifecycle plans for hardware and software globally. Additionally you will coordinate global technology refresh schedules to minimize risk and downtime. Working with Sourcing you will ensure vendor software and hardware pricing is negotiated to optimize spending and collaborate with vendors and internal stakeholders to ensure timely procurement and renewal of IT assets.
You will ensure that IT assets comply with industry regulations security policies and software licensing agreements. Mitigating risks associated with outdated or unsupported technologies is also part of your responsibilities. You will maintain accurate records for audits and compliance reporting and develop cost forecasts and budgets for IT hardware and software refreshes. Optimizing software licensing to prevent overuse or underutilization will be a priority.
You will work with IT stakeholders finance and procurement teams to align technology investments with business needs and generate reports on asset performance lifecycle status and cost interpretations. Furthermore you will provide data insights including ESG to support Digital Technology strategy and outcomes. You will be responsible for collaborating with business stakeholders to effectively manage and maintain the data integrity and completeness of the IT asset inventories (Hardware and Software Databases) guiding the mitigation of any data exceptions globally.
As a liaison between the development and operations teams you will communicate changes and anticipated issues in the production environment for asset management. You will participate in defining requirements processes procedures and automation opportunities for asset acquisition management and disposal strategies for the enterprise. Additionally you will examine maintenance support and license renewals well in advance of their expiration and report and compare software installations versus software licenses.
Finally you will coordinate with enterprise procurement and accounting areas as well as vendors on ordering receiving and invoicing IT assets. You will also provide support to Digital Technology stakeholders and legal teams in the contract management areas of RFI/RFP vendor selection and contract administration for assets.
Qualifications :
To be successful in this role the candidate should have:
- 5 years of handson experience in hardware software and technology lifecycle management
- Experience in data models and reporting
- Knowledge of IT asset management frameworks (e.g. ITIL ISO standards)
- Ability to study large datasets and write comprehensive reports
- Demonstrated ability to use the ServiceNow platform
- Broad knowledge of IT Asset Management best practices and discovery tools
- Demonstrated ability to manage tasks/projects to required deadlines
- Excellent written and verbal communication skills
- Attention to detail and proven research ability
- Effective judgment in prioritizing and time allocation
- Builds trust innovates and possesses problemsolving skills
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
