Deputy Director
Deputy Director
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Job Description
Position Information
- Under executive direction the Deputy Director plans organizes and directs the overall administrative activities of one or more of the major divisions of a social services agency to include administrative services units employment eligibility or social services programs either directly or through subordinate managers; may act in the Directors absence; and performs related work as required.
A Deputy Director typically has responsibility for multiple functional areas in a social services agency but may manage a single division or function through subordinate managers and/or supervisors. In these agencies the Deputy Director serves in a secondlevel managerial capacity.
The Deputy Director classification differs from the lower level Program Manager and Social Services Program Manager classifications in that the latter typically have responsibility for a single functional area within the agency.
SUPERVISION EXERCISED AND RECEIVED
Incumbents in the Deputy Director classification receive direction from the Director of the department and supervise the work of subordinate managers and/or supervisors. Examples of Duties
- Duties may include but are not limited to the following:
- Develops and implements goals objectives policies procedures and work standards for a division
- Plans organizes coordinates and directs a division in the areas of administration social services eligibility or employment; establishing performance levels communicating goals and performance expectations and ensuring conformance to established policies and procedures and standards for quality and timeliness
- Plans and manages through subordinate managers and/or supervisors the work of division staff; assigns reviews and evaluates staff and provides for their training and professional development; monitors and directs employee relations activities; and provides guidance to subordinate staff regarding personnel matters
- Assesses service delivery to communicate findings to upper management implements changes to improve efficiency and service quality maximizes effectiveness of program operations and ensures alignment with the departments mission
- Serves as an internal technical expert regarding program matters by providing consultation and guidance to staff subordinate supervisors managers executive management or the Director
- Prepares and recommends longterm plans for division services and programs; develops specific proposals for action on current and future division services and operations
- Assesses the need for changes to policies or programs based on initiatives to improve services new services or program modifications and opportunities for crosscollaboration of program areas
- Interprets laws and regulations including new laws and proposed legislation to determine relevancy to department operations and services and assesses program compliance with laws and regulations
- Develops or revises policies or procedures to improve operational efficiency and effectiveness and assists higherlevel management in departmental strategic planning
- Works collaboratively with personnel of other agencies community groups contractors and other public and private organizations to determine needs for social services and coordinates shared services or collaborative projects or the provision of services by contracted agencies
- Assists in development of the budget for assigned programs by preparing cost estimates and projections and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
- Serves as an external technical expert by providing consultation regarding program legal or policy matters to external entities such as County department managers or administrators State departments Board of Supervisors advisory boards and advocacy groups
- Ensures that information regarding department services and policies is provided accurately and thoroughly to external parties and that all complaints are responded to appropriately and in a timely manner
- Performs other duties as assigned
EMPLOYMENT STANDARDS
Knowledge of:- Program development administration and service delivery related to programs in the area(s) of responsibility which may include employment services eligibility and/or social services
- Federal state and local laws rules and regulations governing the operation of public social services agencies including the California Welfare and Institutions Code and the California Department of Social Services Division Regulations
- Principles of public administration including intergovernmental relationships affecting delivery of public services
- Current management and leadership theories techniques and applications to ensure that strategies employed in the supervision and oversight of staff are effective and appropriate
- Planning and scheduling techniques to ensure that timelines and schedules are established appropriately modified as needed and adhered to
- Budgeting principles in order to develop manage and/or track budgets budget allocations and expenditures
Ability to:- Establish and maintain cooperative working relationships with internal management and staff and with a variety of external stakeholders
- Monitor the activities in multiple programs or functions run by different subordinate managers or supervisors to ensure all activities are consistent with established policies and procedures and the mission of the department
- Develop solutions to complex problems and issues relating to programs procedures and policies
- Be flexible in adapting to changes in priorities or resources that impact preestablished timelines and courses of action
- Apply knowledge of laws regulations and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant
- Analyze and evaluate the impact and effectiveness of programs procedures and policies
- Develop alternate work plans and strategies in response to changing priorities problems or setbacks to allow for the completion of projects and work assignments within desired timeframes
- Develop shortrange and longrange plans and schedules in support of operating goals and strategic plans of the department
- Develop systems and controls to ensure the quality of work performed by staff and overall quality of services provided
- Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects
- Read and understand complex written materials such as laws proposed legislation policies reports etc. in order to interpret explain and apply
- Use a personal computer to input data access information and create materials and documents using a variety of software applications
- Communicate verbally in person or by telephone clearly and concisely with a variety of audiences on a variety of matters
- Write to ensure effective and clear communication and proper composition of reports correspondence email and other written communication
- Review and edit documents written by others to ensure proper format sentence structure grammar and punctuation
Minimum Qualifications
- Pattern 1: One 1 year of fulltime experience performing duties as a Social Services Program Manager Program Manager Staff Services Manager or Senior Staff Services Manager within an Interagency Merit System county;ORPattern 2: Four 4 years of fulltime supervisory experience in employment eligibility social service programs or administrative and staff services work in areas such as personnel administrative analysis accounting auditing budgeting or data processing in a public social services agency.
Supplemental Information
- ABOUT CENTRAL SIERRA CHILD SUPPORT
The Central Sierra Child Support Agency has locations in the cities of Jackson Markleeville San Andreas and Sonora. Work locations are assigned based on the needs of the agency. To learn more about the Agency please visit their website atorcontactthemviaemailat.govor via telephone at.
The Central Sierra Child Support Agency provides child support services to Alpine Amador Calaveras and Tuolumne Counties. These four beautiful counties are in the heart of the California Gold Country. There are historic gold mining towns wine tasting steam railroad excursions stagecoach rides antique fairs and other entertainment activities throughout the region. The areas rivers and lakes allow residents to experience the best of natures four seasons. The region is also home to a myriad of recreational areas for hiking camping scenic tours fishing golfing boating snow skiing water skiing horseback riding hunting and fishing.
BENEFITSCentral Sierra Child Support Agency provides a comprehensive benefits program to support employees including:
- Medical CalPERS Medical plans
- Dental Delta Dental
- Vision VSP Vision
- Flexible Spending Account FSA
- Employee Assistance Program (EAP)
- CalPERS Retirement
- Deferred Compensation 457 Plans & Deferred Compensation Match Program
- Paid Holidays
- Vacation and sick leave accruals
SPECIAL AND DRIVERS LICENSE REQUIREMENTS:
This classification does require possession of a valid California drivers license. Employees who drive on Agency business to carry out jobrelated duties must possess a valid California drivers license for the class of vehicle driven and meet automobile insurability requirements of the Agency. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a casebycase basis by the appointing authority.
EXAMINATION INFORMATIONTraining & Experience Examination Weighted100
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria.
All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
If conditions warrant an Experience and Education Examination may be conducted in lieu of the Training and ExperienceExamination. Please review the Education and Experience examination information below:EDUCATION & EXPERIENCE EXAMINATIONThe Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the job. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for Central Sierra Child Support Agency. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIODOnce you have taken the examination you may not retest for SIX 6 MONTHS from the established eligibility date.
SPECIAL TEST ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR atorupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTSIf you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATIONThis position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications:Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation will be required.
EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
Required Experience:
Director
Employment Type
Full-Time
