Patient Care Specialist
Patient Care Specialist
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Job Description
City/State
Elizabeth City NCWork Shift
First (Days)Overview:
Overview
Provides nonclinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision to include required coordination of referrals resources and preauthorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings preparing correspondence maintaining notes/minutes/files responding to telephone and written inquiries from internal and external sources such as patients providers insurance companies etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
Three 3 years Clerical Customer Service experience required. One year experience with Health Insurance Plans Medical Records Data Medical Terminology Registration Scheduling or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associates level degree in lieu of the required experience will be considered.
Education
- High School Grad or equivalent
Certification/Licensure
- No specific certification or licensure requirements
Experience
- 3 years of Clerical Customer Service experience
- 1 year of experience with Health Insurance Plans Medical Records Data Medical Terminology Registration Scheduling or Third Party Payers
- Experience with Electronic Medical Record systems preferred
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobaccofree environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
