Customer Service Specialist - Remote - West Coast
Customer Service Specialist - Remote - West Coast
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1 Vacancy
Job Description
Customer Service Specialist
Are you looking for a fast paced serviceoriented position Then keep reading.
As a Customer Service Specialist you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center.
Fully remote position and you must live in the continental US preferably on the west coast.
Pay: $20/hr Shift differential on weekend days
Shift:
- Monday Thursday Friday Saturday; 8:30am7pm CST 10 hour shifts)
- Off Sunday Tuesday Wednesday
Key Responsibilities
- Provides telephone support to external customers related to Restaurant Technologies specialized restaurant equipment.
- Tracks customer communication and updates information in Restaurant Technologies CRM software.
- Assesses customers needs and provides appropriate method of support and communication to the necessary location.
- Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
- Prepares daily / weekly / monthly call reports.
- Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing collections etc).
Required Qualifications
- Experience: 1 years related experience and/or training in hands on equipment repair and customer service
- Education: High school diploma or equivalent
Preferred Qualifications
- Bilingual speaking preferred (Spanish / English)
Inclusive Employer
At Restaurant Technologies we celebrate diversity believe in equity and are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
If you need assistance or an accommodation due to a disability please contact us by email at or call .
Culture & Benefits
Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development competitive health care coverage incentives and a healthy work and life balance. Weve cultivated an awardwinning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Weve earned recognition as a Best Place to Work by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesotas Fastest Growing Companies list. In addition weve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.
Who We Are
Restaurant Technologies is the leading provider of highly innovative and valueenhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound highly efficient and creates a safer more productive work environment for restaurant personnel. With over 35000 existing customers we are an established profitable midsized company poised for doubledigit growth in the coming year. We are headquartered in suburban Minneapolis Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
