Bilingual Sales Support Analyst - Tier 1
Bilingual Sales Support Analyst - Tier 1
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Job Description
Company Name: PBS Systems
Job Location: Calgary Alberta
Job Type: Fulltime Permanent
No. of Openings: 01
Internal Job Title: Bilingual Sales Support Analyst Tier 1
Reports To: Team Lead Service Support
Requirement(s): Up to 1 week per month of travel within Canada and the US
PBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun!
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform and we need your help.
We are unique in the industry because we view our customers as business partners technology innovators and friends. Our software can run all aspects of an automotive dealership with sales service inventory management and accounting modules.
And thats where you come into the picture. While specific roles are posted PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team we will continue the process of moving you into new roles based on your talents growth and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (FRENCH/ENGLISH Sales Support Analyst you will provide excellent training in both languages to our new and existing customers in the Sales module of our software by assisting customers during develop install and training process of their new dealership software. You will be assisting the customer with new software install training onsite as well as online/on the phone.
Responsibilities:
- Provide excellent training to our customers in the Sales module of our software in both English and French
- Provide superior Customer Service Support to our customers
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Support and troubleshoot issues to the Service Support team
- Maintain documentation and update as processes change within department
- Responds to both internal and external training requests in a timely manner
- Works directly with customer and trains all sessions in assigned module
- Be able to talk about and navigate our software (Sales module) to better assist our clients
Qualifications:
- Excellent communication skills in both ENGLISH and FRENCH
- Computer proficiency with strong knowledge of Microsoft Office Suite
- 12 years previous experience in the automotive industry or dealership environment
- Available to travel one week out of the month 25 to Canada and the USA)
- Superior customer service skills
- Excellent problem solving & trouble shooting skills
- Strong documentation abilities
- Effective time management & organizational skills strong multitasking & prioritization
- Willingness to go the Extra Mile
- Willingness to commitment to an ongoing system of education and crosstraining
- High School diploma
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Access to an onsite gym at some locations and/or corporate membership to Goodlife
- Free parking
- Staff events
- Bonus for product certification up to $4800 per year
- Great referral bonus
- Staff discounts with GM Dell and more
Should you be selected for an interview you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
#INPBS
Other details
- Job FamilyPBS CS Support
- Pay TypeSalary
Required Experience:
IC
Employment Type
Full-Time
