Bioinformatics Software Technical Support Scientist
Bioinformatics Software Technical Support Scientist
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 90000 - 120000
Vacancy
1 Vacancy
Posted on :
19-04-2025
Job Description
Scale Biosciences Inc. (ScaleBio) is an earlystage life sciences technology and tools company developing advanced singlecell solutions based upon the Companys highly parallelized way to barcode cells which allows for exponential scalability. Our mission is to democratize scalable easytoadopt extensible costeffective singlecell applications across a broad range of systems and sample types within the Life Sciences community.
At ScaleBio we have a shared mission built upon a demonstrated technology with long term investment commitments. We are seeking team members that have a passion for developing technologies that benefit the broader researcher community in the discovery of human biology. Such individuals should also have a strong interest in singlecell sequencing as a disruptive and enabling technology.
As the Bioinformatics Software Technical Support Scientist you will be at the center of innovation that builds and maintains an optimal Customer Experience for Scale Biosciences products. This person will be pivotal in helping new customers install our ScaleBio SeqSuite and ensuring they understand and can troubleshoot their analysis pipeline to analyze their data.
What Youll Do:
- You will work directly with our customers to provide firstline bioinformatics and software support.
- Serve as a customerfacing expert on Scale Biosciences software and bioinformatics products providing timely and expert resolutions to issues and questions.
- Manage the issue escalation process.
- Hold peerlevel consultations with scientists and bioinformaticians at top academic research and corporate institutions.
- Partner daily with inhouse R&D scientists computational biologists and software engineers to provide timely resolution.
- Be the Voice of the Customer as a member of core product development teams.
- Distill quantify and actively represent customer feedback to internal teams.
- Use your Customer Perspective to advocate for the User Experience.
- Develop and maintain accessible software training material for internal and external training.
- Constantly learn new tools algorithms and analysis strategies being applied to Scale Biosciences data developed both inhouse and in the community.
- Bioinformatics outreach virtual and inperson participation in trade shows seminars and technical symposia.
- Remote members must be able to travel up to 20 HQ based members up to 10.
- Help wetlab scientists analyze their data.
Minimum Qualifications:
- You must be an effective communicator and have a sincere desire to provide great support for our customers.
- 4 years of Bioinformatics experience.
- Masters or PhD in Biology Bioinformatics Computer Science or similar discipline or equivalent work experience.
- Bioinformatics teaching or training experience.
- Demonstrated experience implementing troubleshooting and supporting bioinformatics software and pipelines.
- Diagnose and resolve technical issues related to software applications APIs databases and integrations.
- Experience providing stepbystep solutions to customers via email chat or phone.
- Experience in UNIX/Linux environments and scripting or programming experience.
- Experience deploying NextFlow software on HPC Amazon AWS and Google Compute Engine.
- Experience using/troubleshooting HPC issues (SGE LFS SLURM etc).
- Familiarity with Next Generation Sequencing technologies (NGS).
- Growth mindset.
Preferred Skills:
- Experience with Single Cell sequencing data.
- Experience performing transcriptome epigenome and multiomics single cell analysis including alignment QC filtering and figure generation.
- Experience deploying software on AWS Azure and GCP.
- Bioinformatics consultation experience including experimental design statistical approaches multiomics integration batch correction and basic machine learning applications.
- Experience in customerfacing support roles.
- Experience using Salesforce and other omnichannel Support Management platforms.
- Location: San Diego CA.
Below is the salary range for this full time position. The actual base pay will depend on several factors unique to each candidate including ones skills qualifications and experience.
Base Salary Range $90000 $120000 USD
ScaleBio provides competitive compensation health and dental benefits 401K retirement saving plan state of the art laboratory facilities and an exciting and innovative culture with the opportunity to enable a novel single cell technology. To learn more please visit our website . ScaleBio is an equal opportunity employer committed to hiring a diverse and inclusive workforce.
Any and all communications regarding job openings will be communicated by a email address
Employment Type
Full-Time
Key Skills
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